Employee Engagement Survey and Analytics Lead

:

Overview

Eligible for a hybrid work schedule split between home & office. Position overview: The Cheesecake Factory is proud to be certified as a Great Place to Work For All, a People magazine Companies that Care, and one of Fortune magazine's 100 Best Companies to Work For the last ten consecutive years. The People Analytics and Insight Lead plays a critical role in advancing our people-first culture by generating insights from our employee listening initiatives to improve employee experience, engagement, performance, and retention metrics across our restaurant concepts, Corporate Support Center, and Bakeries. Through a comprehensive listening and engagement approach, this person will help design and administer our listening initiatives, with a heavy focus on analytics and insights development. You'll thrive in this position if you are:

• Inquisitive and Analytical: you're driven to understand the “why” through data analytics and storylines.
• In The Weeds: your attention to detail, depth of knowledge, and proactive planning skills leave nothing to chance.
• A Teller of Stories: you're able to connect the dots to paint a clear and compelling picture.

Responsibilities

Here's more of what you'll get to do: Survey Strategy, Administration and Governance (25%)

• Working with HR and Operations, design, configure, and administer our annual engagement and pulse surveys for up to 50,000 employees across our various restaurant concepts, Corporate Support Center, and Bakeries.
• Advance our listening insights by developing additional Employee Experience/Lifecycle surveying and listening initiatives including onboarding, promotion, anniversary, and exit.
• Implement, manage, and maximize our new partnership with Medallia and their EX Feedback platform to advance insights into employee and guest experience. Provide support for our existing Medallia CX data and insights initiatives.
• Partner with Medallia, HRIS and IT to implement and maintain employee data, system integrations, and platform user roles.
• Partner with HR and Ops Communications, as well as our Performance Development teams on survey and engagement action planning, communications, and training.

Analytics and Insights (50%)

• Design and develop tailored question sets that will generate the data and insights needed to identify opportunities for employee experience and engagement improvements.
• Identify, configure and operationalize standard reports and metrics that can be measured and correlated with other key performance indicators including HR, Operations and Guest Services priorities.
• Derive, interpret and communicate analyses and insights of survey results and other listening tools to various business units and audiences.
• Analyze textual data including large volumes of open-ended comments to identify themes, trends, opportunities for improvement and justifications for potential improvement initiatives.
• Analyze participation rates and trends by demographics and provide insights designed to improve quality participation.
• Research, design touchpoints and provide insights on “Moments That Matter” in the employee-life cycle.
• Apply statistical methods to correlate employee engagement with other business productivity and customer experience metrics

Consulting and Communication (25%)

• Develop detailed and compelling data, storylines and presentations to use in discussions with executives, department leaders and restaurant managers, in order to advance positive operational and cultural change in employee engagement and experiences.
• Work with HR and Operations business partners to identify effective and timely action plans, development opportunities, and other engagement solutions for targeted teams and company-wide initiatives.
• Develop and execute effective marketing campaigns to communicate actions and impact across business units and audiences.

Qualifications

What we require:

• Bachelors degree in Human Resources, Statistics/Data, Industrial and Organizational Psychology or other Behavioral Sciences or equivalent work experience.
• 3+ years of experience supporting employee engagement surveys, employee lifecycle surveys, pulse surveys, and/or other listening initiatives.
• Ability to synthesize data and information into business-relevant storylines and insights.
• Strong grasp of employee engagement and employee experience survey design, methodologies, strategies, models, benchmarks, and quantitative and qualitative research.
• Strong experience working within EX/CX platforms such as Medallia, Gallup, Perceptyx, or Glint.
• Very strong skills using MS Suite (Excel, PowerPoint, and Word) as well as other data warehouse tools such as BI Business Intelligence.
• Proven project and task management skills/experience.
• Strong communications, consulting, and presentation skills/experience with team managers through company executives.
• Experience working well independently and collaboratively on cross-departmental teams.
• Demonstrated exceptional judgment and discretion when dealing with sensitive people data and business issues.

What we prefer:

• Restaurant, retail and/or hospitality experience preferred.
• Guest Experience analytics and insights experience a plus.

About the Company

Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.3 billion public company with 47,500 staff members across more than 300 casual dining restaurants, including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk, and Fox Restaurant Concepts. Internationally, 30 The Cheesecake Factory restaurants operate under licensing agreements. Our Bakery division creates over 35,000 delicious cheesecakes per day and other baked products for our restaurants, international licensees, and third-party bakery customers. We offer a people-centered culture and are committed to creating an inclusive workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences, and encourage individuals from underrepresented backgrounds to apply. #SoCheesecake #LifeAtCheesecake The Cheesecake Factory Incorporated is an Equal Opportunity Employer and offers reasonable accommodations to job applicants with disabilities.

Compensation Range

$95,000 - $110,000 / Year