Client Account Manager

Client Account Manager

Paramount Property Tax Appeal | Poway, CA (In-Office) Full-Time | Exempt | $80,000$95,000 + Benefits

The Opportunity

When Paramount wins a client's property tax appeal, someone needs to deliver that news well; walk them through the result, explain the invoice, and see the balance through to collection. That's this role. Paramount Property Tax Appeal is looking for a Client Account Manager to own that conversation from start to finish. This is not a traditional sales role, and it's not a hard-collections role either. It's a relationship-driven, white-glove position for someone who's equally comfortable delivering good news, explaining a bill, and confidently asking for payment.

What You'll Do

• Proactively reach out to clients after a successful appeal to walk them through their results, invoice, and fee rather than letting them find out through a cold email
• Confidently explain billing calculations and payment expectations, and ask directly for payment when it's owed
• Set clear payment timelines and follow up consistently until balances are resolved
• Handle billing questions, disputes, and difficult financial conversations while keeping the client experience professional and polished
• Document every conversation, commitment, and account status accurately in our systems
• Identify opportunities to re-engage clients for next year's appeal and invite satisfied clients to leave a review
• Provide guidance to our Collections team on prioritizing accounts that need follow-up or escalation
• Collaborate with Billing, Operations, and Leadership to keep improving how we handle post-appeal accounts