Vice President, Client Delivery & Transformation - UM / CM Healthcare

Job Description

Vice President, Client Delivery & Transformation

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Remote

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Full Time

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Role Overview

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Zyter | TruCare is seeking a Vice President, Client Delivery & Transformation to lead the successful delivery of large-scale healthcare transformation programs across our payer clients.

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This is not a traditional program management role. The VP will be a player-coach and hands-on transformation leaderwho can take a client from business process design through solution configuration, AI enablement, implementation and measurable operational outcomes.

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As Zyter expands into larger, enterprise-scale programs, this leader will help industrialize and scale our Model Office delivery approach — establishing standard global process models, identifying appropriate local variations, translating those designs into platform configuration and AI requirements, and working closely with product and engineering teams to bring the resulting solution into production.

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The VP will sit within the Client Success organization and may personally lead one of Zyter's largest strategic programs while simultaneously building and coaching a team of functional delivery leaders, FDEs and program managers.

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Key Responsibilities

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Lead Strategic Client Programs

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• Serve as the senior hands-on delivery leader for one or more of Zyter's largest and most strategic client transformation programs.
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• Establish credibility with senior client business, clinical, operations and technology leaders and become a trusted partner in translating transformation objectives into executable programs.
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• Lead from the front — facilitating working sessions, resolving difficult design decisions, challenging teams when necessary and driving the program toward measurable outcomes.
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• Maintain accountability for overall program outcomes across business design, configuration, implementation, adoption and operational readiness.
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• Anticipate delivery risks and dependencies and actively intervene rather than relying solely on traditional escalation and governance mechanisms.
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Operationalize the Model Office

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• Rapidly absorb and scale Zyter's existing Model Office methodology and assets .
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• Lead clients through the definition of a global process model representing the target-state operating model and standard workflows.
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• Identify where client businesses, products, markets or regulatory requirements legitimately require local design variations , while challenging unnecessary customization.
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• Translate target-state workflows into detailed functional requirements, decision logic, configuration requirements, integrations and AI-enabled workflows.
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• Create reusable patterns and assets so that each implementation improves the speed and quality of subsequent deployments.
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• Ensure that Model Office designs move beyond PowerPoint and workshops into executable platform configurations and operational processes.
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Bridge Business Transformation, AI and Technology

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• Act as the primary functional bridge between client operations and Zyter's product, AI and engineering teams.
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• Translate business processes and jobs-to-be-done into platform capabilities, workflow configurations, agent behaviors and technical requirements.
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• Work closely with technical architects and engineering leads responsible for the underlying architecture, integrations, data and deployment.
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• Understand the capabilities and limitations of AI sufficiently to lead clients through AI-enabled workflow design without needing to personally serve as the AI engineer.
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• Oversee the functional aspects of AI model tuning and validation , including use cases such as Policy IQ, ensuring that outputs reflect client policies, clinical requirements and operational expectations.
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• Help define appropriate evaluation criteria, human-in-the-loop processes, exception handling and operational controls required to deploy AI safely into production workflows.
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• Drive the connection between AI capabilities and actual workflow redesign rather than treating AI as a standalone technology implementation.
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Build a Scalable Functional Delivery Capability

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• Lead, coach and develop a team of functional delivery leaders, FDEs, business analysts and program managers .
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• Establish clear roles between functional delivery, program management, product, engineering and technical implementation teams.
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• Personally coach teams on how to structure complex problems, facilitate client decisions and translate ambiguous business requirements into executable designs.
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• Establish repeatable delivery playbooks, templates, governance and quality standards across major programs.
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• Build a culture where delivery leaders are accountable for outcomes rather than simply managing schedules and status reporting.
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• Identify capability gaps and help recruit and develop the next generation of Zyter delivery leaders.
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Own Delivery Outcomes

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• Establish clear program milestones and measurable business outcomes from the beginning of each engagement.
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• Ensure alignment across process design, platform configuration, AI tuning, integrations, testing, change management and deployment.
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• Drive rapid issue resolution across organizational boundaries.
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• Ensure programs maintain appropriate executive governance while preserving the speed and hands-on problem solving required for complex transformations.
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• Partner with Client Success leadership to identify opportunities for expansion, additional use cases and increased value from the Zyter platform.
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What We Are Looking For

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Experience

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• 12–18+ years of experience leading complex business and technology transformation programs, preferably within healthcare.
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• Significant experience in a top-tier consulting firm, healthcare technology organization, payer or similarly complex transformation environment.
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• Demonstrated experience personally leading large, multi-workstream enterprise transformations from design through implementation.
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• Strong understanding of healthcare payer operations; experience in areas such as Utilization Management, Care Management, Prior Authorization, clinical operations or payer administrative workflows is highly desirable.
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• Experience implementing enterprise platforms where business process redesign, configuration, data, integrations and organizational change must come together.
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• Experience working with AI-enabled products, decision-support technologies or advanced automation is preferred but deep AI engineering expertise is not required.
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• Demonstrated experience managing and developing program managers, functional consultants, business analysts or similar delivery teams.
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Leadership Profile

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The successful candidate will be:

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A player-coach. Comfortable leading a team while personally jumping into a process-design session, reviewing a workflow, resolving a configuration question or working directly with a client executive.

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A transformation leader, not simply a PM. Understands how businesses actually operate and can translate strategy and operating-model concepts into workflows, requirements and deployed solutions.

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Structured but pragmatic. Brings consulting-level problem solving and structure without creating unnecessary methodology or bureaucracy.

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Technology fluent. Can engage credibly with architects, engineers, product managers and AI teams while remaining fundamentally focused on solving the client's business problem.

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Fast-learning. Able to quickly understand Zyter's platforms, Model Office methodology, healthcare workflows and AI capabilities and begin applying them to live client programs.

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Comfortable with ambiguity. Thrives in environments where the answer has not already been defined and where business, product and technology teams must solve problems together.

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Executive-ready and detail-oriented. Equally comfortable presenting to a client COO or CIO and spending several hours with a delivery team working through a difficult workflow or implementation issue.

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What Success Looks Like

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Within the first 90–180 days, this leader will:

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• Become fluent in Zyter's Model Office methodology, platform capabilities and delivery approach.
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• Take a leadership role in one of Zyter's major strategic client programs.
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• Convert Model Office designs into an executable implementation framework spanning process, configuration, AI, integration and deployment.
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• Establish strong working relationships across Client Success, Product, AI and Engineering.
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• Strengthen the functional delivery and program-management discipline across major implementations.
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• Begin developing reusable delivery assets and patterns that allow Zyter to execute increasingly large transformation programs with greater speed, predictability and consistency.
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Ideal Background

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Strong candidates may have backgrounds such as:

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• Partner / Principal / Director / Senior Manager from a leading consulting firm who has personally delivered major healthcare technology and operating-model transformations.
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• Senior transformation or implementation leader from a healthcare payer who has led enterprise platform modernization.
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• Senior delivery leader from a healthcare technology company who combines deep payer-domain knowledge with significant client-facing implementation experience.
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The defining characteristic is not where the candidate has worked — it is whether they can personally lead a complex transformation from operating-model design through technology implementation while building the team and delivery discipline around them.