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Head of Onboarding & Implementation (Remote)

Epos Now

Epos Now is seeking a seasoned Head of Onboarding to own the regional customer journey from discovery through graduation. You will lead a multi-skilled team, align onboarding with Sales, Risk, Product and Support, and drive KPI-driven improvements in both retention and time-to-value. Based in the United States (Orlando) or remotely, you will manage performance, coach Team Leaders, and shape scalable processes to ensure 95% KYC completion, rapid integrations, high CSAT and strong NPS outcomes.

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Vacancy posted 1 day ago
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