Receptionist / Customer Service Representative

Leaky's Water and Air

Lubbock, TX

Job Description

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Were looking for someone sharp, organized, positive, and ready to grow with our company. No experience is required.

Schedule is Monday-Friday 10 am-7 pm.

Experience in the service industry is a big plus, and we are willing to pay more for the right person with that background. This is especially true if you have worked in home services, plumbing, HVAC, electrical, or have experience with ServiceTitan.

This role is more than just answering phones. You will be the first voice many customers hear when they call Leakys. We are a fast-growing plumbing and HVAC company, and this position is a great starting point for someone who wants a long-term career.

The last person in this position was promoted into a leadership role, and we are looking for the next person who wants to grow with us.

What Youll Do

Answer and route phone calls
Greet customers and visitors in a friendly and professional way
Help customers with basic questions and follow-up
Make happy calls after jobs are completed
Follow up with customers on estimates, scheduling, and service needs
Help keep paperwork, schedules, and digital files organized
Support the office team with daily tasks
Jump in where needed to help the team

Youll Be a Great Fit If You

Are positive and sound good on the phone
Are organized and good at follow-up
Like helping people
Can stay calm and friendly when things get busy
Have a good attitude and are easy to work with
Like to move fast and get things done
Take pride in doing good work
Want a job where you can grow over time

Experience That Is a Big Plus

Customer service experience
Receptionist or office experience
Home service industry experience
Plumbing, HVAC, electrical, or similar trade office experience
ServiceTitan experience

Whats in It for You

Competitive pay
Higher pay available for service industry or ServiceTitan experience
Benefits package
Room to grow into Dispatcher, CSR, Administrative Lead, or Office Manager roles
A chance to be part of a growing Texas plumbing and HVAC company

If you are reliable, positive, and ready to grow, we would love to meet you.

Apply

Vacancy posted 1 day ago

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