Commercial Truck Service Department Manager

Commercial Truck Service Department Manager

GTG Peterbilt - Quincy is the premier heavy and medium duty truck dealer representing the Peterbilt and Hino truck brands. When you build your career at GTG Peterbilt- Quincy, you make a commitment to being the very best in the business.

We have an immediate opening for a Commercial Truck Service Department Manager in Quincy, IL. The successful candidate will be responsible for the efficient and profitable operation of the department while developing and maintaining a high level of customer satisfaction.

Requirements:

• Establish strategic and operational goals and objectives and ensure those goals are achieved.
• Foster effective and timely communication between all other departments as well as customers.
• Communicate with vendors on product and warranty issues.
• Overall responsibility for upkeep and maintenance of the department to ensure a safe, clean work environment.
• Keep management informed of operations.

Primary Duties:

• Establish financial and operating objectives for the Service Department in support of company's annual business planning process.
• Prepare operating and capital budgets for the Service Department, review on a regular basis and take corrective action as needed.
• Provide management information to Senior Leadership as it pertains to Service Department operations including forecasts and market trends.
• Evaluate Service Department performance against target goals and standards, take appropriate corrective action when needed.
• Establish and foster relationships with key outside vendors, and insurance companies.
• Maintain good customer relations, addressing all customer concerns and mediate a solution for all parties involved.
• Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
• Follow up and collect vendor credits and allowances in a timely manner.
• Interview and hire Service Department employees.
• Oversee purchasing and acquisition of appropriate department tooling and equipment.
• Ensure department achieves acceptable productivity, efficiency while adhering to company goals and policies.
• Address and handle personnel issues to include the Performance Appraisals and performance related improvement plans.
• Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
• Maintain cleanliness of shop and office area.
• Ensure overall upkeep of facility and grounds.

Qualifications:

• Three to five years heavy-duty truck service or related experience with supervisory experience preferred.
• Ability to listen and communicate with customers and co-workers.
• Excellent verbal and written communication skills.
• Management skills to include strategic plan development, decision making abilities and program implementation.
• Demonstrate or display extensive product knowledge to customers and staff.
• Supervisory skills to include the ability to coach, train and motivate employees to reach established department goals.
• Highly organized, detail oriented and results driven.
• Prioritize and handle numerous tasks simultaneously.
• Work well under pressure while assisting a wide variety of customers (both internal and external).
• Fostering relationships with key industry contacts.
• Maintain professionalism.
• Good mathematical skills
• Basic computer skills
• Knowledge of Windows.

Education:

• High school or equivalent preferred
• Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Required experience: 3-5 Year of industry experience

GTG Peterbilt offers a competitive salary and benefits package, which includes health, dental, vision, vacation, and 401(k).

Compensation based on experience.

GTG Peterbilt is an equal opportunity employer.