Service Manager

What You’ll Do Lead and inspire a team of hospitality professionals Create moments that matter for guests and staff alike Build and nurture our unique team‑first culture Drive excellence while maintaining authenticity Develop future leaders through mentorship and training Schedule Full‑time, salaried position Five days per week Two consecutive days off Rotating holidays Flexibility for special events Team Responsibilities Teamwork is the essential element of your position at Cheeky’s. Everyone is equally responsible for ensuring the experience of our guests is extraordinary. The words “no” and “it’s not my job” are never to be used. All duties—including cleanliness and maintenance—are shared. Always check the floor, service stations, restrooms, etc. for debris and do not pass it by if you notice something is needed. If you see something, say something! Compensation & Benefits Quarterly performance bonuses Paid vacation and sick leave Dining allowance Clear path to advanced leadership roles Job Details The Service Manager is responsible for creating and maintaining an environment where team members thrive, guests receive exceptional service, and Old Florida hospitality comes to life in fresh, exciting ways. This role balances operational excellence with team development, focusing on building a culture of empowerment and growth. Team Leadership & Development (40%) Foster an environment of trust and empowerment Provide mentorship and career development guidance Lead daily pre‑shift meetings that inspire and educate Conduct performance reviews and development planning Identify and nurture future leaders Create and maintain training programs Build strong, collaborative relationships across departments Guest Experience (30%) Ensure consistent, high‑quality service delivery Support team members in making guest‑focused decisions Handle complex guest situations with grace and creativity Maintain and evolve service standards Build relationships with regular guests Guide the team in creating memorable experiences Operations Management (20%) Optimize front‑of‑house operations and flow Manage scheduling and labor costs Maintain service equipment and supplies Coordinate with kitchen and bar teams Monitor and maintain quality standards Analyze service metrics and implement improvements Ensure compliance with health and safety regulations Business Development (10%) Contribute to marketing and promotional strategies Analyze sales data and guest feedback Implement revenue‑generating initiativesParticipate in community engagement efforts Support special events and programming Success Metrics Team Development Employee satisfaction scores Internal promotion rates Training program completion rates Staff retention metrics Guest Experience Guest satisfaction scores Return guest rates Online review ratings Guest recovery success rates Operational Excellence Labor cost management Service timing standards Health and safety compliance Revenue per seat hour Business Growth Sales targets Special event revenue Private dining bookings Community engagement metrics Physical Requirements Ability to stand and walk for prolonged periods Frequent reaching, bending, and stooping required Must be able to lift and carry items up to 25 pounds Ability to move quickly between dining and kitchen areas Manual dexterity required for handling small items and operating POS systems Work is performed in a fast‑paced, indoor and outdoor environment with varying noise and temperature changes Reasonable accommodations may be made for individuals with disabilities EEO Statement Cheeky’s is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. Must be eligible to work in the United States. Notes This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. #J-18808-Ljbffr