Collections Representative

Job Description

Job Description

Description

1. Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances. 2. Negotiate payment plans and arrangements with customers based on their financial situations. 3. Document all interactions and payment agreements accurately in the company's database. 4. Monitor payment statuses and follow up with customers on missed payments. 5. Provide exceptional customer service while effectively communicating payment expectations and deadlines. 6. Collaborate with other departments, such as billing and sales, to resolve customer inquiries and discrepancies. 7. Identify and escalate accounts that require further action, such as legal proceedings or account suspension. 8. Stay informed about company policies, procedures, and regulations related to collections practices. 9. Meet monthly collection goals and targets set by management. 10. Continuously seek opportunities to improve collection processes and procedures.

Skills

Support, Claim, Collection

Top Skills Details

Support,Claim,Collection

Additional Skills & Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus. • Previous experience in collections, accounts receivable, or a related field preferred. • Strong negotiation and communication skills, both written and verbal. • Excellent interpersonal skills with the ability to build rapport and trust with customers. • Detail-oriented with strong organizational and time management abilities. • Ability to work independently and collaboratively in a fast-paced environment. • Proficiency in basic computer skills and experience with CRM software or similar tools. • Knowledge of relevant laws and regulations governing collections practices is advantageous. • Ability to handle sensitive information confidentially and ethically. • Willingness to adapt to changing priorities and embrace new challenges.

Experience Level

Intermediate Level

This is a Contract position based out of Coral Gables, FL.

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Coral Gables,FL.

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.