Customer Service Representative

Job Description

Job Description

Here is the Position Detail’s:-

Job Title: Customer Service II

Location: One Lillehei Plaza, St. Paul MN USA 55117

Duration: 08 months of Contract (with possible extension)

 

Shift/Schedule: Mon-Fri/8:00 AM - 5:00 PM

Payrate : $21.00/hr

 

Job Description:

The Customer Service Representative II will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions.

This role is responsible for entering customer orders accurately, answering approximately 12-15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues. The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.

 

Key Responsibilities

• Enter and process customer orders accurately and efficiently.
• Respond to approximately 12-15 inbound customer calls daily.
• Create and process customer returns and related transactions.
• Resolve customer inquiries and concerns while maintaining a positive customer experience.
• Utilize ERP systems and internal tools to manage customer requests and order information.
• Collaborate with internal teams to support customer needs and ensure issue resolution.
• Maintain accurate records and documentation of customer interactions.

 

Required Experience

• 3-5 years of customer service and/or call center experience.
• Experience working with SAP ERP or similar enterprise resource planning systems.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote.
• Demonstrated ability to multitask and navigate multiple systems simultaneously.
• Strong typing and data entry skills.
• Excellent problem-solving abilities with a patient, professional, and customer-focused approach.

 

Required Skills

• Call Center/Customer Service Experience
• SAP ERP or Similar System Experience
• Microsoft Office Suite (Outlook, Excel, OneNote)
• Data Entry and Typing Proficiency
• Customer Problem Resolution
• Strong Communication Skills
• Patience, Professionalism, and Empathy

 

Preferred Qualifications

• Prior Call Center experience in a high-volume environment.
• Medical Device industry knowledge or experience.
• Experience supporting customers in a regulated or healthcare-related environment.

 

Education

• High School Diploma or equivalent required.

 

 

\nCompany Description

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.

Company Description

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.\r\n\r\nAs a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.