Account Executive

Account Executive

We are seeking an experienced, highly motivated Account Executive who is passionate about building relationships and helping healthcare practitioners grow their business. Reporting to the Inside Sales Manager, this role is responsible for managing and growing an assigned portfolio of healthcare practitioners while proactively identifying, pursuing, and converting new business opportunities that contribute to the overall growth of the Medical Channel. As a trusted business partner, you will work with chiropractors, massage therapists, acupuncturists, physical therapists, athletic trainers, independent pharmacies, and other healthcare professionals to strengthen customer relationships, expand existing partnerships, and develop new business through consultative selling. We're looking for someone who is energized by building relationships, motivated by solving problems, naturally curious, and driven to deliver results. Success in this role is achieved through customer retention, account expansion, new customer acquisition, and delivering an exceptional customer experience.

Essential Duties and Responsibilities:

• Own the growth and success of an assigned portfolio of healthcare practitioners.
• Develop strategic account plans to increase customer engagement, product adoption, and revenue.
• Identify cross-sell, upsell, promotional, and product expansion opportunities within existing accounts.
• Generate referrals and leverage existing customer relationships to identify new business opportunities.
• Proactively identify, pursue, and convert new healthcare practitioner opportunities through referrals, networking, inbound leads, and outbound prospecting.
• Represent CBD Clinic at trade shows, conferences, and industry events to build relationships, generate qualified leads, and strengthen existing partnerships.
• Re-engage inactive customers and increase purchasing frequency.
• Continuously look for opportunities to grow the Medical Channel beyond your assigned accounts.
• Serve as a trusted advisor through consultative selling.
• Build long-term partnerships with healthcare practitioners.
• Develop a deep understanding of each customer's practice, business goals, and patient needs to deliver personalized recommendations.
• Provide ongoing education on CBD Clinic products and business solutions tailored to each practice.
• Deliver an exceptional customer experience from onboarding through long-term partnership.
• Partner with Customer Success, Marketing, Operations, and cross-functional teams to create a seamless customer experience and identify opportunities for growth.
• Ensure timely follow-up and proactive communication.
• Maintain accurate customer records, opportunities, and pipeline activity in HubSpot CRM.
• Analyze account performance and pipeline health to prioritize growth opportunities and maximize sales performance.
• Share customer feedback, market trends, and competitive insights with leadership and Marketing.

Qualifications:

• 3–5 years of sales, account management, or business development experience.
• Bachelor's degree preferred
• Ability to sell by phone, document customer interactions, and effectively manage and grow an assigned portfolio of healthcare practitioners within the Medical Channel.
• Strong relationship-building and communication skills.
• Naturally curious and motivated by solving customer challenges.
• Experience managing and growing a book of business.
• Experience with HubSpot CRM preferred.
• Healthcare, wellness, OTC, or medical sales experience preferred.
• Self-motivated, organized, accountable, and collaborative.
• Ability to travel up to 10–20% for trade shows, industry conferences, customer visits, and company meetings.

Benefits: Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short disability, flexible PTO, and sick time. Employees will be eligible for an Inside Sales Quarterly Commission program, which is contingent on achievement of pre-determined quarterly sales targets. We are an Equal Opportunity Employer. Location: US required. We are pleased to offer this opportunity in AZ, CA, CO, FL, IL, MI, OH, TX, & WI. Recruiting for this role ends on 9/1/2026.