LEAD MEDICAL SUPPORT ASSISTANT

Medical Support Assistant

Major duties include but are not limited to:

• The incumbent provides a variety of complex and unique duties in the support of the Community Care setting. The Lead MSA may participate in daily huddles for Care in the Community (CITC) Consult Management to assist with patient case management.
• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job (OTJ) training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and staff in order to resolve day to day conflicts
• Responsible for conducting daily/weekly/monthly reviews to ensure the quality of work within the assigned region/service area, reviews include all areas related to VHA scheduling policy and other Community Care functions
• Conduct reviews to ensure all MSAs complete all assigned functions following established Standard Operating Procedures (SOPs) for the department, including, but not limited to the Consult Management Teams of Pending/Scheduling, RefDoc, and Records
• Ensure that VHA Scheduling directives are being followed and utilized
• Ensure that MSAs are utilizing various software in their consult management processes, including CTM, VSE, PPMS, and HSRM
• Responsible for ensuring that any necessary documentation that the RN includes on the CC Coordination note including health summaries, medication lists, progress notes etc. are prepared and sent to the community providers and patients
• Ensures that community care records are requested timely and recorded
• Responsible for troubleshooting billing issues, including responding to provider offices to review proper billing processes and responding to requests for authorization numbers
• Collaborate with the Health Administration Service Training Technicians on the review of weekly scheduling audits and ensure quality scheduling practices are being performed with the assigned area
• Conduct reviews of the use of the Consult Toolbox (CTB) to ensure the proper documentation is being utilized
• Conduct routine reviews of administrative documentation of the referral coordination team (RCT).
• Conduct reviews to ensure patients are eligible for care at the time of scheduling, utilizing the mandatory procedures and processes of Consult Management to ensure compliance with the VA Maintaining Internal Systems and Strengthening Integrated Outside Networks (MISSION) Act of 2018.
• Conduct other reviews related to scheduling and Community Care functions, as necessary.
• Assures the promotion, registration of MyHealtheVet, as well as follows up on inquiries from the Veteran Experience Officer and Pats-R requests.
• Ensure that MSAs follow up with Message Manager inquiries from the Call Center, as well as BeneTravel and ROI inquiries.
• Conduct reviews to ensure the proper procedure is followed in regard to outside medical records (sent to the proper department for scanning).

Work Schedule: 8:00am - 4:30pm, Monday - Friday

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized