Assistant Automotive Service Manager

Job Description

Job Description

Overview

Group 1 Ford of Pensacola is seeking a motivated and customer-focused Assistant Automotive Service Manager to join our growing team. This leadership role is ideal for an automotive professional who is passionate about delivering exceptional customer service, driving service department performance, and supporting the development of technicians and advisors. The Assistant Service Manager will work closely with the Service Manager to oversee daily operations, enhance the customer experience, and help ensure the department meets its sales, productivity, and profitability goals.

Responsibilities

• Must have Ford experience 
• Work with Service Director to forecast goals and objectives for the department and ensure they are met
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
• Maintain daily sales and production records as required by dealership management
• Develop and monitor budgets for the service department and keep dealership management informed of variances
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Handle customer complaints tactfully, promptly, and with concern for the customer
• Establish promotional service prices
• Ensure proper repair techniques are being used
• Schedule training as necessary for technicans and service advisors
• Stay up to date on product changes and new products
• Ensure that all necessary shop equipment is in proper and safe working condition
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc
• Other duties may be assigned by management
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

Qualifications

• Two or more year’s management experience in an automotive service department
• ADP Dealer Services Experience a plus
• Ability to work independently and be self-motivated
• A desire to work in a commission, performance-based, environment
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record

We offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities