Service Desk Analyst at US Tech Elmsford, New York

disABLEDperson Inc

Service Desk Analyst

The Service Desk Analyst provides frontline technical support to end users by handling help desk requests through phone and email. This role is responsible for troubleshooting hardware, software, connectivity, and application issues while ensuring excellent customer service and timely issue resolution.

Key Responsibilities

Respond to help desk requests and incidents via phone and email in a professional manner
Create, update, and resolve tickets using the Footprints ticketing system
Provide remote desktop support and troubleshoot end-user issues
Perform password resets and resolve VPN connectivity issues
Install, configure, and upgrade desktop software and applications
Troubleshoot desktops, laptops, printers, and network connectivity problems
Support RSA Key Fobs, Iron Key devices, video conference setup, and software installations
Escalate unresolved issues to appropriate IT support teams
Assist with support for enterprise and departmental applications

Required Skills

4+ years of Service Desk or IT Support experience
Strong remote phone support and troubleshooting experience
Excellent written, verbal, and interpersonal communication skills
Ability to work independently with minimal supervision
Experience supporting Windows 10 and Microsoft Office/O365
Knowledge of MS Outlook, Intune, Webmail, and Cisco Jabber
Experience with Active Directory, Active Roles, and Quest Password Manager
Familiarity with SAP and Maximo password resets
Strong troubleshooting skills for desktops, laptops, printers, tablets, and mobile devices

Education

Associate degree in Information Systems required
Bachelor's degree preferred

Location

Hybrid (3 days onsite & 2 days remote - White Plains NY 10601)

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Apply

Vacancy posted 1 hour ago

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