Customer Support Analyst

Description



Job Title: Customer Support Analyst Location: Cary, NC (Hybrid) Employment Type: Temp (6 Months) Industry: Manufacturing Compensation: $30.00/hour Schedule: 40 Hours/Week 1st Shift About the Opportunity:

• We're looking for a detail-oriented Customer Support Analyst to join a collaborative team focused on delivering an outstanding customer experience. In this role, you'll manage the quotation process from initial service request through customer approval while working closely with internal teams to ensure timely and accurate support.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting: This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do:

• Review service requests and prepare accurate customer quotations.
• Communicate quotations, answer customer inquiries, and obtain approvals.
• Follow up with customers to secure purchase orders and provide status updates.
• Coordinate with internal dispatch teams to support service delivery.
• Monitor quotation activity and key performance indicators from request through invoicing and collections.

Job Requirements

What You'll Bring:

• Associate Degree
• 2+ years of experience in a customer relationship related role, in a fast-paced environment
• 2+ years of experience in interacting with customers requesting service

What Sets You Apart:

• SAP experience
• Experience to anticipate customer needs.
• Good PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
• Have excellent interpersonal skills, interact favourably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts.
• A history of acting as a collaborative team player.
• You have a strong sense of ownership over your activities and enjoy driving toward great outcomes for external and internal customers
• You will work with customers to resolve complex issues that arise to clarify issues and address concerns
• As part of a new team, you will have the opportunity to identify enhancements and drive efficiency to improve customer satisfaction
• You have very good communication skills in the customer environment, and you show team orientation, communication skills and customer orientation
• Attention to detail
• Organization and time management
• Ability to learn quickly and adapt

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.


Apply