Marketing Operations Specialist

Job DescriptionAbout Kendra Scott  We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country. 

Position Overview  We’re looking for a detail-oriented, systems-savvy Marketing Operations Specialist to support the day-to-day execution of key marketing processes that drive internal alignment and cross-functional efficiency. Reporting to the Senior Manager of Marketing Operations, this role is responsible for managing and evolving critical tools, workflows, and calendars—including our project management and gifting platforms—while leading the end-to-end campaign debriefing process. By combining weekly business reporting with customer insights and behavioral data, this role will assist in identifying key learnings and communicate performance to help inform future marketing strategies.In this highly collaborative role, you’ll partner closely with teams across Marketing, Merchandising, Planning, Allocation, IT, and Creative to ensure systems are maintained, gifting needs are executed accurately, and campaign insights are translated into actionable improvements for the business.ResponsibilitiesProject Management OperationsManage our project management system (Wrike) to ensure clear visibility into dependencies, risks, tradeoffs, and team capacity.Maintain the Marketing Milestone Calendar, ensuring timelines, ownership, and key information remain current and actionable for executing teams.Maintain the Marketing workflow for Promotions; including setting up milestones, timelines, and request forms based on our Commercial Management Calendar. Evolve Wrike’s reporting capabilities to provide greater visibility into team bandwidth, milestone management, and resourcing.Gifting OperationsManually manage product gifting systems (NuOrder) to ensure inventory availability for requests from Marketing, Philanthropy, HR, and Executive teams.Own day-to-day administration of the gifting platform, including product uploads, inventory transfers, order approvals, and VIP order management. Collaborate closely with Merchandising, Planning, and Allocation to track product buy timelines and inventory transfers; drive process improvements through clear and consistent communication.Marketing DebriefingOwn the end-to-end campaign and seasonal debriefing process by compiling performance data and customer insights, facilitating cross-functional discussions, and ensuring learnings are documented, shared, and applied to future work. Complete and distribute weekly business reporting through Qlik, identifying campaign and channel performance trends, key takeaways, and areas requiring further evaluation. Use Amperity to analyze customer behaviors, audience trends, and purchasing patterns that strengthen debriefs and inform future marketing strategies. Leverage AI and other appropriate tools to synthesize findings, maintain a centralized record of learnings, and make insights more accessible and actionable across the organizationOur Ideal Candidate Will HaveStrong analytical and organizational skills, capable of interpreting data across marketing software suite. Knowledge of data integration and management tools.Clear and effective communication with vendors, stakeholders and team members. Capacity to identify issues and develop solutions to optimize processes across gifting and task management. Proactive and Solutions – Oriented MindsetInnovative thinking to drive new and better ways to workFlexibility to adjust priorities based on business needs. Willingness to pursue ongoing training and professional development. Ability to work in a fast-paced environment and manage multiple projects at a time. Marketing background preferred We are an equal opportunity employer and value diversity at our company.DivisionHome Office LocationCorporate Office Employees Position TypeFull Time Zip Code78756CityAustinStateTexas Workplace TypeOn-site Organizational LevelIC2- Specialist/Analyst : MARKETING OPERATIONS