Customer Service Specialist

Customer Service Representative, FlowerbuyerWith Christmas around the corner, Teleflora is busier than ever! We are looking for our Customer Service Representative, Flowerbuyer position. Teleflora has been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We're a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door.In 2013, Flowerbuyer was acquired by Teleflora. Flowerbuyer® was conceived by people who recognized that with the power of the internet there was an opportunity to improve the wholesale flower buying experience for the floral community. Launching the first North American online auction-based flower-buying site, Flowerbuyer became operational in 1997 with this new innovative approach. Now, Flowerbuyer has several thousand customers, an impeccable reputation and over 400 flower growers to choose from in over 5 countries.As a Customer Service Representative, Flowerbuyer, you will play an essential role in customer satisfaction and growth by providing exceptional solution-based customer service to our member florists. The candidate will become an expert in the navigation of the Flowerbuyer website, the product line that FlowerBuyer offers, and the shipping methods we use to send florists their floral stock orders.You'll be working a hybrid schedule of Monday-Wednesday in the Oklahoma City office, with the option to work from home on Thursday and Friday. Working from home is voluntary and the ability to work in the office is available. We would love to have you join the team!Job DescriptionAnswer inbound calls from our florists, providing order support and first call resolution while working within company guidelinesBecome completely familiar with the Flowerbuyer Floral Auction siteProvide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and toolsPartner with other teams in the business to execute outbound call lists as neededAchieve key performance indicators, productivity standards, call quality performance & adhere to scheduleHandle escalated customer issues with Supervisor supportAdditional duties/responsibilities as assignedQualificationsExcellent communication and interpersonal skillsProficient computer skillsAbility to multi-taskSelf-motivated and driven, with ability to work with minimal directionCapacity to manage and support changeTelecommunication experience is an assetAdditional hours and attendance may be required for key floral holidays (Valentine's Day & Mother's Day)Additional InformationThriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:24/7 online physician consultationsvirtual mental health resourceslife coachingengaging employee community groupscash rewards for healthy habits and fitness reimbursementslibrary of on-demand fitness videosCareer Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSRGiving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. The Wonderful Company