Program Assistant

Program Assistant (Adult Literacy)Salary Range $20.88 - $24.73 Hourly Position Type Full Time Job Shift Day and occasional weekends and evenings Education Level High School Degree or Equivalent Category Admin - ClericalFounded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact. CPC is the nation's largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high-quality programs and services across 35 sites in New York City.Since 1998, CPC Adult Literacy Program has provided thousands of community members with free, high-quality English-language instruction in a safe, supportive, and welcoming environment. Through our program, community members gain practical, everyday English skills that are critical to a better quality of life in New York City. Other program supports include community education workshops and citizenship test preparation.Reporting to the Program Director, the Program Assistant should have excellent communication skills, problem solving skills, be collaborative, and be interested in working to improve the quality of life for our community members.Essential ResponsibilitiesSupport program outreach, intake, enrollment, and retention effortsCommunicate with students with phone calls, emails, and WeChat to set up appointments, answer questions, and provide referrals to additional servicesSupport administrative team with filing, managing data, maintaining program records, scheduling make-up sessions and communicating with teachersManage classroom paperwork, including student application forms, attendance sheets, progress notes, student worksheets, and student homeworkSupport the Adult Literacy Program and CPC with ongoing advocacy effortsAttend meetings and professional development training as requiredFulfill other responsibilities as assigned by the Adult Literacy Program Director, including traveling to different community centers and assisting with online programmingQualificationsEducation and Experience:High School Diploma requiredMinimum 1 year experience working with immigrant and low-English proficient populationSkills and Competencies:Must be fluent in Mandarin or CantoneseFluency in Spanish preferred, but not requiredExcellent facilitation, time management, multitasking, and interpersonal skillsMust have excellent computer skillsCompensation & Benefits Overview$20.88 - $24.73 per hour; 35 hours per weekCPC offers a competitive and comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement PlanInterested individuals should submit their resume, along with a cover letter addressed to Jeff Lau, when applying online via CPC's website or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to View email address on click.appcast.io with any questions or further inquiries.CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.