Deputy Registrar

Position Information Position Number: 000387 Functional Title: Deputy Registrar Position Type: Staff Position Eclass: EP - EHRA 12 mo leave earning University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations. Position Summary Under the direction of the University Registrar, the Deputy Registrar serves as the principal operations leader in the University Registrar’s Office. While the University Registrar is the strategic leader of the organization, the Deputy Registrar provides internal leadership to the office and most operational stakeholders. In the absence of the University Registrar, the Deputy University Registrar represents the office in an official capacity, empowered to speak on behalf of the University Registrar with authority for decision-making, policy direction, goal setting, and project prioritization. This position is responsible for providing resource management, expert staff management, project leadership, and oversight for compliance, technology, and project prioritization and effectiveness. The Deputy Registrar also provides oversight and guidance related to day-to-day office operations, office reporting deliverables, FERPA and records retention. Additionally, the Deputy Registrar is responsible for developing and maintaining a unified office training program, ensuring all staff are equipped with up-to-date knowledge and skills necessary for effective operation. The role includes managing overall office communications as well as communicating office initiatives, changes, expectations, and responsibilities to external stakeholders. The Deputy Registrar participates in the broader goals of the office and actively engages with the university community. Success in this position requires the ability to adapt quickly within an ever-changing environment; comfort with ambiguity and flexibility are essential. The Deputy Registrar will work closely with project teams, coordinate the office’s project portfolio management, oversee continuous process improvement, and support policy and procedure advisement, all while maintaining open and effective communication both internally and externally. Minimum Qualifications Relevant post-Baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant undergraduate degree and relevant experience in substitution. Preferred Qualifications At least 5 years of progressively responsible experience in a registrar’s office, including supervisory responsibilities, ideally within a central registrar’s office at a college or university. Experience with student information systems or applications commonly used in higher education settings, such as Ellucian Banner, National Student Clearinghouse, CourseLeaf, DegreeWorks tools, or similar platforms. Demonstrated history of implementing new technologies or system upgrades. Experience managing complex academic records in a decentralized university environment. Proven track record of leading cross-functional teams and strategic initiatives. Ability to develop and deliver training programs related to academic policies, records management, and compliance. Demonstrated expertise in managing student and academic records, with thorough knowledge of student records privacy policies and procedures such as FERPA. Technical proficiency with integrated administrative systems, student information systems, database and reporting tools, and advanced spreadsheet applications. Proven ability to collaborate and work effectively with diverse individuals and constituencies across a large, complex academic environment. Demonstrated supervisory experience, including oversight of staff, workflow coordination, coaching, performance management, and support for employee development in a complex administrative or student services environment. Expert knowledge of complex academic policies and procedures, including curriculum, registration, enrollment, classroom scheduling, grading, assessment, and related areas. Awareness of current trends, issues, and regulatory factors impacting higher education and the registrar profession. Strong oral and written communication skills, with the ability to convey complex information clearly and effectively. Recruitment Range $81,821 - $87,000 Org #-Department University Registrar's Office - 10204 Job Open Date 04/02/2026 Open Until Filled Yes FTE 1.000 Type of Appointment Permanent Number of Months per Year 12 FLSA Exempt Percentage Of Time 30% Key Responsibility Overall office leadership and management Essential Tasks Foster a culture of teamwork, professionalism, and continuous improvement within the department. Provide leadership and management to office operations, including day-to-day guidance for all office employees. Maintain currency of all office procedures and policies. Lead the development, implementation, and assessment of short-term plans related to university-wide projects managed by the office. Collaborate with other university departments, academic units, and external stakeholders to support institutional initiatives and strategic objectives. Encourage professional development opportunities for staff to enhance skills and knowledge in higher education administration. Build and maintain effective relationships with faculty, staff, students, and external partners to facilitate communication and cooperation. Manage customer service experience for faculty, staff, and students. Percentage Of Time 20% Key Responsibility Leadership Essential Tasks Supervise and mentor management staff within the registrar’s office, providing guidance, training, and performance feedback. Advise the University Registrar assistance with identifying key operational and project goals for the URO. Represent the registrar’s office on committees, task forces, and working groups as assigned. Represent the office to other University and non-University groups in the absence of, or at the request of, the University Registrar. Promote cross-functional training and facilitates professional development for all URO staff. As needed, provide action on disciplinary issues, up to and including dismissal. Ensure office and university compliance with federal, state, and local statutes regarding student data privacy, NCAA eligibility, records retention, university regulations, policies, and procedures related to Title IX, student conduct, and degree clearance. Coordinate with office of general counsel on subpoenas and records requests. Serve as a university-wide resource and make recommendations to the University Registrar regarding university-wide decisions related to compliance functions. Percentage Of Time 15% Key Responsibility Administration Essential Tasks Develop effective communication and change management plans as improvements to services are implemented. Oversee and document Office of the University Registrar operations. Coordinate the development of an internal operations calendar. Provide expert support and counsel to relevant faculty committees, affiliated offices, and professional schools. Collaborate with student services departments to enhance the overall student experience and support services. Address student inquiries, concerns, and complaints related to academic matters, ensuring timely and satisfactory resolution. Percentage Of Time 30% Key Responsibility Business Process Improvement Essential Tasks Evaluate current business processes and develops future plans to improve the services of the University Registrar’s Office. Enhance the level of customer service for all clients of the office through improved services, continued evaluation and consistent knowledge transfer and training. Work with the ITS leadership to enhance auditing and data security reviews and improve upon the distribution of data while adhering to all policies associated with the safeguarding of student information. Define and uphold formal policies and procedures to maintain strong customer service. Serve as an effective change manager for URO process improvements and system implementations. Percentage Of Time 5% Key Responsibility Other Duties as Assigned Essential Tasks Perform other duties as assigned. Physical Effort Finger Dexterity - C, Reading - F, Vision-Preparing/Analyzing figures - C, Sitting - F Work Environment Inside - C #J-18808-Ljbffr University of North Carolina at Greensboro