Customer Relationship Specialist

Job Description Job Description This is an exciting opportunity to join our Perma-Chink Family! We need an experienced Customer Service Representative to join the sales team in our Sevierville, TN store. Perma-Chink is a national specialty building supply manufacturer who sells our products to owners of log homes, in addition to builders and contractors, within a showroom & phone sales atmosphere. You will report to the store manager and become an integral part of our customer service team.
Position Summary : Primarily responsible for providing engaging and effective customer service for all Perma-Chink Systems customers by utilizing excellent, in-depth knowledge of company products and programs. Self-motivation, urgency of responsibilities, integrity, attention to detail, multi-tasking, and vision are essential for this role.
Ro l e and Responsibi l it i es :
Provide outstanding, seamless customer service.
Handle inbound, unsolicited prospect calls and convert them into sales.
Emphasize product/service features and benefits, estimate projects, and prepare sales order.
Customer sales order data entry, arrange will call pick-ups, and collect payments.
Increase sales using your skills.
Become trained & stay updated on our products, trends & technical information.
Communicate effectively with customers, prospects & co-workers in Knoxville & other stores.
Investigate and troubleshoot customer service concerns.
Maintain an organized office area & showroom space.
Appropriately communicate brand identity and corporate position.
Learn to mix and tint products to the standards set forth in company guidelines.
Qualifications :
High School diploma or equivalent experience.
Good communication skills, both verbal & written. Excellent listening skills are necessary.
Dependable to work regular hours Mon. - Fri.
Ability to engage customers to build and maintain lasting relationships.
Aptitude for multi-tasking, initiative for self-motivation, & keen problem-solving skills.
Detail oriented with accuracy, with a sense of urgency in follow-up with customers, co-workers & logistics.
Professional demeanor, business casual appearance; friendly, outgoing personality.
Computer, e-mail & data entry skills required. Proficiency in MS Excel & e-mail skills are mandatory.
Must be able to lift up to 60lbs.

Compen s ation :
$40,000 - 41,600 yearly salary is based on experience.
Annual profit-sharing bonus.
Paid Time off 104hrs (13 days) accrued the first year.
12 paid holidays; includes a full week off between Christmas and New Year.
Company-paid health benefits 100% for employees; 50% for dependents.
Life & Disability insurance coverage for employees.
401k plan with employer matching.
We are a Drug-Free workplace; pre-hire drug test is required & random post-hire testing may be done.