Front Desk Supervisor

Front Desk SupervisorHotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it's a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished.If you're looking for a workplace as bright and intentional as your career aspirations, Hotel Citrine is where you can "travel lightly and live brightly"—every day.About UsAt Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our stewardship delivers a distinctive and exceptional guest experience.Join Our Team of Experience Curators!AC Hotel Palo Alto and Hotel Citrine represent two inspiring expressions of modern hospitality. AC Hotels by Marriott offers refined simplicity rooted in European design—where intention, clarity, and effortless service define the guest journey. Hotel Citrine, a Tribute Portfolio Hotel, delivers vibrant, mindful experiences driven by sustainability, personality, and a "live brightly" ethos.What You'll DoAs a Front Desk Supervisor, you'll play a hands-on leadership role in shaping guest experiences while supporting front desk operations across our unique hospitality environments, including:Leading by example to deliver seamless, personalized, and brand-aligned guest serviceSupervising, training, and coaching Front Desk Agents to ensure consistent service standardsOverseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracyServing as an escalation point for guest concerns and implementing effective, thoughtful service recoveryMaintaining strong knowledge of hotel offerings, amenities, promotions, and local attractionsCollaborating closely with the Front Office Manager and cross-functional hotel teamsEnsuring proper cash handling, key control, and adherence to accounting proceduresCommunicating guest preferences and special requests to relevant departmentsSupporting safety, security, and emergency procedures to ensure a calm and secure guest environmentMaintaining confidentiality of all guest and hotel informationUpholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality valuesWho You AreYou're a natural leader who thrives in a guest-facing environment and enjoys developing others. You're a great fit if you:Lead with empathy, professionalism, and a service-first mindsetExcel in fast-paced environments and remain calm under pressureEnjoy coaching and supervising team membersCommunicate clearly and confidently with guests and colleaguesAre detail-oriented, organized, and tech-comfortableTake pride in creating seamless, memorable guest experiencesBring curiosity about sustainability, hospitality trends, and local cultureWhat You BringPrevious Front Desk or hotel guest services experiencePrior supervisory or leadership experience preferredStrong customer service and conflict-resolution skillsKnowledge of hotel systems (Opera or Lightspeed a plus)Basic accounting and cash-handling experienceAbility to multitask and make sound decisions quicklyFlexibility to work mornings, evenings, weekends, and holidays as neededWhy Join AC Palo Alto & Hotel Citrine?Experience two distinctive hospitality brands under one values-driven companyWork in design-forward, thoughtfully curated hotel environmentsCreate guest experiences that balance clarity, warmth, and sustainabilityCollaborate with teams that value intention, innovation, and excellenceGrow your leadership career with Coury HospitalityLet's Redefine Hospitality TogetherIf you're passionate about service, sustainability, and bright guest experiences, this is your moment. Join Hotel Citrine and help guests feel good about where they stay—and how they're treated.Here's the Core of Coury Hospitality:We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.