Regional Manager

Regional Manager

Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Regional Manager to join our amazing team in our Palm Desert office! For more information, please continue reading below.

Summary: The Regional Manager is responsible for overseeing the portfolio of communities managed. Regional Managers operate as business unit leaders for their teams and manage the book of business assigned to each. Maintains client satisfaction and account retention. Builds and manages teams effectively.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people's lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early Office Closure Before Certain Major Holidays)

Requirements

Essential Job Duties and Responsibilities:

• Partners with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts as liaison to ensure quality service is delivered, that Board expectations are met and assist with prompt response and resolution to questions/problems.
• Establishes and maintains a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives. Maintains consistent client satisfaction and account retention.
• Responsible for planning department goals and directing Team Members to achieve results. Provides guidance and direction to ensure overall departmental success.
• Oversees and manages the P&L and prepares budget for their assigned team. Manages any issues designated to the Regional Manager level by a senior staff team member and sees the matter through to resolution.
• Collaborates with other Regional Managers when there is a need due to client issues and/or concerns. Develops and manages the account allocations report.
• All aspects of staff management are required including ensuring team member accountability, reallocations due to terminations, resignations and requested leaves.
• Participates in the hiring process by interviewing potential Team Members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.
• Ensures team is performing to expectations by providing coaching, development, training, actively managing performance, and conducting performance evaluations.
• Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service. Ensures staff are kept informed about policies and procedures.
• Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy. Approves leave and time away from work within company policy. Enters schedules and monitors timecards for accuracy.
• Maintain knowledge and understanding of contract between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly.
• Acts as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service.
• Conducts on-site inspections as required contractually. Identify deficiencies and provide recommendations and action plans to improve the property. Process and manage violations and work orders regularly.
• Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner. Maintain open communication and provide timely action updates to the Board and residents as required.
• Prepares Request for Proposal for bid solicitation and prepare/provide bid comparison analysis.
• Updates Association communications and ensures current information is displayed on the association bulletin boards and website. Prepare/proofread association newsletter and/or other communication with owners and residents as required.
• Prepares, maintains, and submits a wide range of reports, contract lists, presentations, documents, and manuals as required. Maintain accurate records, files, and communications pertinent to each Association and Keystone Pacific.
• Manages special projects as assigned. Assists with training and development of less experienced staff.
• Increases team member satisfaction and fosters a healthy, positive work environment.
• Leads change management activities that are needed to support organization development and new technology initiatives.
• Supports the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
• Practices and adheres to Keystone's Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must possess a valid Driver's License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment and independence.
• Solid knowledge required managing community associations. Must possess/maintain a Certified Manager of Community Associations (CMCA) designation and possess/be in pursuit of Professional Community Association Manager (PCAM) designation.
• Requires ability to lead others by mentoring and providing training.
• Excellent organizational and time management skills. Capable of managing competing priorities under pressure and in a fast-paced environment.
• Must have excellent customer service skills to provide a high level of customer satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. Ability to prepare budgets and understand financial reports.
• Requires ability to use computers to record, store and analyze information. Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint, Skype and Outlook), Caliber and various applications used at the company. Good knowledge of various business machines typically found in an office.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires strong attention to detail. Must be able to solve problems and remain calm and alert during busy activity periods.
• Must maintain a clean appearance and professional demeanor.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• High School Diploma or GED required.
• Bachelor's degree in Business preferred.
• A minimum of two years required as a Director of Community Management or similar role in the HOA industry.
• Must maintain an active Certified Manager of Community Association (CACM) designation and be in the process/or maintain Professional Community Association Manager (PCAM) designation.