Home Comfort Systems Diagnostic Technician

Job Description

Job Description

Do you thrive on solving tough residential HVAC challenges?

Bring your expertise to our Cleveland, OH team and keep families comfortable, season after season.

What you will tackle

• Routine service and repair for residential heating, cooling, and ventilation equipment.
• System diagnostics, from electrical checks to airflow analysis, to identify root causes.
• Customer education—translate technical issues into clear, actionable options.
• Accurate digital records for every call, repair, and installation.
• Strict adherence to job-site safety and regulatory requirements.
• Continuous learning to stay ahead of HVAC/R trends and technology.

What sets you up for success

• High school diploma or equivalent; HVAC certification preferred.
• Field experience in HVAC (3+ years strongly preferred).
• Expertise with HVAC/R systems, standard tools, and repair techniques.
• Proven problem-solver with sharp attention to detail.
• Independent, reliable, and collaborative when the job calls for it.
• Valid driver’s license and a clean driving history.
• Confident communicator and customer advocate.

Proficiencies we value

• HVAC
• HVAC/R Systems
• Refrigeration Systems
• Electrical Troubleshooting Skills
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Tools you’ll use

• Multimeter

Perks and rewards

• Robust medical, dental, and vision plans, plus a $4,000 annual subsidy for team members with dependents.
• 401(k) with a full company match up to 3%.
• Extra earning power via bonuses and sales incentives.
• No on-call rotations—Sears schedules are designed for balance.
• Steady, 12-month workload supported by Sears’ broad product portfolio, with cross-training to maintain momentum all year.
• Top-tier training, including cross-training into Appliance Repair to strengthen skills during slower cycles.
• Peer support from your onboarding buddy and mentor technicians.
• Career mobility and cross-training pathways; average technician tenure exceeds 12 years.
• Company-provided vehicle, uniforms, specialty tools, mobile phone, and a best-in-class app that cuts out paperwork and offers technical assistance.

Your impact in Cleveland

From Lakewood to Shaker Heights, you’ll restore comfort quickly, safely, and professionally for homeowners across the Cleveland area.

Take the next step

If tackling diagnostics, delivering clarity, and leaving customers delighted sounds like you, apply today.