Senior Services Engagement Engineer
SAP
Senior Services Engagement Engineer
SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long-term, post-sales Premium Engagement contracts and with responsibility for the overall delivery of contracted services.
Expectations and tasks include:
- Understanding customer's business and support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery.
- Identifying and assessing potential issues and risks related to SAP solutions, associated business processes, and customer initiatives.
- Supporting and executing analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.
- Supporting and executing the engagement planning of Premium Engagement services tailored to customer situations/requirements and solutions.
- Creating a value proposition and securing customer alignment, including collaboration with the account team, expert engagement engineers solution or industry experts, partners, executive sponsors, and delivery support teams.
- Supporting engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery.
- Executing engineering services and allocating resources for end-to-end projects or focused phased activities.
Education and occupational experience:
Bachelor's degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/skills and competencies:
Experience must include four (4) years involving each of the following: Technology Support Service and technical analysis; Fundamental SAP Basis and security principles; Root Cause Analysis within the ABAP and NetWeaver or Java stacks and SQL RCA; Change Management Framework for SAP Systems; Supporting SAP Deployment Projects in multinational organizations, including scope support plans, packages, and coordinating support activities from design through post go live support phases; Managing delivery of Support Services to Business and IT customers; and Positioning support methodology and services to new engagement areas for business development.
Travel: Position requires up to 30% domestic travel to various and unanticipated SAP offices and customer sites to perform technical quality customer-facing tasks.
SAPVacancy posted 4 days ago
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