Front Desk Dental

Job Description

Job Description

EXPERIENCED BILINGUAL DENTAL FRONT DESK & TREATMENT PLAN COORDINATOR

Tampa, Florida
HMC Dental Services
6607 N Dale Mabry Hwy, Tampa FL 33614
Monday – Friday

We are looking for a highly organized, fast-paced, detail-oriented Dental Front Desk & Treatment Plan Coordinator who understands that the front office is the heart of patient experience, production, and office flow.

This is NOT a basic receptionist position.
We are seeking a true leader who can confidently manage scheduling, insurance verification, treatment presentation, patient communication, and financial coordination in a high-volume dental environment.

WHAT WE ARE LOOKING FOR

We want someone who:

✔ Has REAL dental front desk experience
✔ Knows how to use Open Dental efficiently
✔ Can explain treatment plans and insurance coverage clearly to patients
✔ Understands PPO, Medicaid, Medicare Advantage, frequencies, limitations, downgrades, and patient portions
✔ Moves fast without losing accuracy
✔ Can multitask under pressure while staying professional and organized
✔ Is confident collecting payments and discussing finances
✔ Understands the importance of schedule management and production goals
✔ Provides exceptional customer service in English & Spanish

CORE RESPONSIBILITIESFront Desk Operations

• Manage patient check-in and check-out efficiently
• Answer high-volume calls professionally
• Schedule appointments strategically to maintain provider productivity
• Confirm appointments daily and manage cancellations using active waitlists
• Handle no-shows immediately and reschedule effectively
• Verify insurance eligibility and benefits accurately
• Collect co-pays, balances, and payments at time of service
• Maintain complete and accurate patient records
• Upload all required documentation before treatment
• Coordinate patient transportation when required
• Maintain HIPAA compliance at all times

Treatment Plan Coordination

• Present dental treatment plans confidently and professionally
• Explain procedures, insurance coverage, limitations, and patient financial responsibility
• Review estimated out-of-pocket costs with patients
• Help patients understand financing options and payment arrangements
• Follow up on pending treatment to increase case acceptance
• Communicate effectively with providers and clinical team
• Ensure all treatment plans, insurance breakdowns, consents, and documents are uploaded into Open Dental

REQUIREMENTS

Minimum 2 years of DENTAL front desk or treatment coordinator experience REQUIRED Experience with Open Dental REQUIRED
Bilingual English/Spanish REQUIRED
Strong understanding of dental insurance and treatment presentation REQUIRED
Must be highly organized and detail-oriented
Must multitask efficiently in a fast-paced environment
Must communicate professionally and confidently with patients
Must be reliable, accountable, and performance-driven

LEADERSHIP EXPECTATION

We are not looking for someone to simply answer phones.