Territory Service Manager

Territory Service Manager

National Carwash Solutions has grown over the past 45 years to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

The Gig…

Our Territory Service Managers (TSM) are the backbone of everything we do – they make the entire operation work and ensure we remain profitable. Our TSM's lead a team of field employees in their assigned region to provide operational and tactical solutions and are a direct link to how we attract and retain customers. If you are looking for a role that is vital to the organization where you enjoy autonomy in leading a team to grow a book of business, then read on…

What You'll Do…

• Build and manage field service team of 12 – 15 employees who travel to customer locations to perform preventive maintenance and repair services
• Manage service team members in Southern California
• Manage scheduling and training of field service technicians and chemical delivery specialists
• Establish performance goals for designated team of technicians. Coach and guide direct reports in order to deliver company expectations in safety compliance, quality, customer satisfaction
• Provide leadership, technical guidance, and continuing education in all areas of field operations to improve the quality of service and "own the bay" behaviors
• Monitor and manage expenses, revenue, and margin targets
• Review financial statements and data and utilize information to improve profitability.
• Prepare and control operational budgets and inventory
• Plan effective strategies for the financial well-being of the business unit
• Communicate with customer and travel to assigned locations to promote good customer relations, ensure quality service and secure contracts
• Act as primary point of resolution for escalating customer issues and/or complaints, as well as internal/local concerns and complaints; resolves or escalates matters as necessary
• Monitor service metrics and KPI's
• Conduct QC's, field audits, site safety audits, and damage claim assessments

What You Need…

• High school diploma or equivalent required; bachelors' degree preferred
• Minimum of 5 years' experience in field service
• Minimum of 3 years' managing an electro-mechanical team; proven history of ability to train, organize, lead, and motivate a team to succeed
• Overnight travel will be required
• Strong business acumen including understanding of P&L, financials and KPI's
• Excellent verbal and written communication skills
• Possess a strong electrical-mechanical skill set
• Strategic thinker with proven track record in problem solving and analysis
• Strong computer skills in Microsoft Office and Google
• Strong negotiation skills required
• Willingness and ability to travel overnight within the Southern California territory
• Valid California Driver's License (or valid driver's license in state of residence; CA DL required if based in CA)
• Clean driving record meeting NCS policy; consent to participate in the California DMV Employer Pull Notice (EPN) Program
• Ability to prioritize multiple customer needs and/or conflicting priorities
• Six Sigma and/or Lean certification is a plus
• Knowledge of carwash equipment preferred

Physical Requirements & Work Environment

This is a field-based role requiring regular travel, site visits, and physical presence in car wash and industrial environments. The following are essential physical functions of this position:

• Ability to travel, including overnight stays, within the Southern California territory
• Ability to perform site audits involving extended walking, standing, bending, and climbing
• Ability to work in outdoor environments and be exposed to varying weather conditions, noise, water, and cleaning chemicals
• Ability to lift and carry up to 75lbs occasionally
• Ability to operate a company vehicle safely in compliance with NCS driving policy

Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and California's Fair Employment and Housing Act (FEHA). If you require accommodation during the application or employment process, please contact HR to initiate the interactive process.

Compensation, Benefits and Application Information

Target Salary Range: $92,186-115,232. Actual compensation is determined by experience, education, and geographic location.

The salary range above reflects NCS's good-faith estimate of the compensation range expected to be paid upon hire for this role, in compliance with California Labor Code Section 432.3 and SB 642 (effective January 1, 2026). NCS does not inquire about or consider prior salary history in making compensation decisions.

• This is an exempt, full-time position
• Incentive Pay: This position is not eligible for an annual performance-based bonus.
• Benefits: Comprehensive medical, dental, and vision; HSA/FSA; matching 401(k); Basic Life/AD&D and Long-term/Short-term disability.
• Paid Leave: Competitive PTO and holiday pay. Employees accrue paid sick leave in accordance with the CO Healthy Families and Workplaces Act, and the CA Healthy Workplaces, Healthy Families Act.
• Application Deadline: Applications are accepted on an ongoing basis until the position is filled.
• Career Advancement: NCS is committed to internal growth; successful candidates may have opportunities to advance into HR Management or specialized leadership tracks.

Transportation: This position involves the regular operation of a company-provided vehicle. Driving is an essential function of this role to provide service to various business locations in a manner that cannot be comparably performed via alternative transportation. Candidates must:

• Possess and maintain a valid California Driver's License.
• Maintain a clean driving record that meets the NCS policy.
• Consent to and participate in the California DMV Employer Pull Notice (EPN) Program for ongoing monitoring.

National Carwash Solutions is an Equal Opportunity Employer.

• Fair Chance Hiring: NCS will consider for employment qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.
• E-Verify: NCS participates in E-Verify to confirm employment eligibility
• Privacy: California residents can review our Applicant Privacy Notice regarding data collection.

NCS provides reasonable accommodation to qualified individuals with disabilities. If you require accommodation during the application or employment process, please contact HR to initiate the interactive process.

This job description outlines the general nature and level of work expected but is not an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify job duties, responsibilities, and activities at any time with or without notice as business needs arise.