Assistant General Manager

Residence Inn Charleston Downtown/Riverview 90 Ripley Pointe Drive Charleston, SC 29407, USA Description Residence Inn Charleston Riverview is searching for a dynamic Assistant General Manager to join our leadership team. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of the Assistant General Manager is to assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction, associate satisfaction and product quality. Essential Job Functions Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary. Oversees the operation of the Front Desk, Housekeeping and Engineering departments by setting the objectives, measuring performance and supervising the department. Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels. Ensures that all new associates receive a through orientation and on‑going technical training. Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required. Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary. Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses. Monitors service and teamwork on a regular basis and counsels associates as needed. Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports. Develops and implements strategies to achieve Employee Satisfaction Index goals. Communicates with other managers and associates to provide smooth working relations between departments. Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate. Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met. Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established AURO guidelines. Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas. Assists the General Manager; directs or cooperates with other managerial personnel as required or requested. Complies with Company Standards of Service as outlined for AURO Hotels. Projects a favorable image of AURO Hotels to the public at all times. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Treats guests, vendors, customers and co‑workers with professionalism and respect at all times. Completes Departmental, AURO Hotels and Brand standards training as assigned. Maintains a clean and neat appearance at all times. Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience / Education College degree in Hotel Administration preferred; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience. FOSSE and Marriott brand experience preferred. Behaviors Functional Expert Considered a thought leader on a subject. Leader Inspires teammates to follow them. Innovative Consistently introduces new ideas and demonstrates original thinking. Enthusiastic Shows intense and eager enjoyment and interest. Motivations Entrepreneurial Spirit Inspired to perform well by an ability to drive new ventures within the business. Flexibility Inspired to perform well when granted the ability to set your own schedule and goals. Financial Inspired to perform well by monetary reimbursement. Self‑Starter Inspired to perform without outside help. Ability to Make an Impact Inspired to perform well by the ability to contribute to the success of a project or the organization. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr