Development Administrator

SUMMARY

Under general direction of the Executive Director of Community Development, this position performs technical and administrative work related to building permits, zoning, and community development activities. The Development Administrator serves as a primary point of contact for the public, providing assistance with permit applications, development inquiries, and general code-related questions, while supporting the daily operations of the Development Services Department. This position performs a wide range of administrative and technical support duties, including greeting customers, responding to phone and in-person inquiries, processing permit applications, collecting fees, issuing permits, maintaining records, coordinating development-related activities, and responding to requests for information from staff and the public. In addition to core permitting responsibilities, the role supports departmental coordination, communication, and process improvement efforts. The position requires strong organizational skills, attention to detail, sound judgment, and a commitment to delivering high-quality customer service while ensuring consistency with applicable codes and policies. DUTIES and RESPONSIBILITIES Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions Serves as a primary point of contact for the public, providing high-quality customer service and responding to inquiries related to permitting, zoning, and all community development activities. Reviews permit applications and plans for completeness and general compliance with applicable codes and ordinances; processes and issues building and fire permits, contractor registrations, and certificates of occupancy in accordance with City regulations. Calculates and collects applicable fees in accordance with the City’s adopted fee schedule; performs daily cash drawer handling and reconciliation according to financial policies and procedures. Provides general guidance to applicants, contractors, and the public regarding permitting requirements, development procedures, and applicable ordinances; directs more complex inquiries to appropriate staff. Coordinates permit intake, routing, and tracking, facilitating communication between departments and applicants to ensure timely and consistent processing. Verifies basic compliance with zoning and building regulations prior to permit issuance. Schedules inspections and assists in coordinating communication between inspectors, staff, and applicants. Maintains and updates departmental records, including permit files, contractor registrations, certificates of occupancy, plats, site plans, and related documentation. Maintains the department’s permitting and work management software, ensuring accuracy and completeness of records. Assists in preparing correspondence, public notices, reports, and agenda materials for boards and commissions, as needed. Supports code compliance operations by responding to general inquiries and assisting with case tracking and documentation. Maintains and updates departmental web content to ensure accurate, current, and user-friendly information related to permitting and development processes. Performs general administrative and clerical duties including filing, data entry, document management, mail processing, and coordination of departmental activities. Assists in identifying and implementing process improvements to enhance departmental efficiency and customer service delivery. Assists in tracking and reporting permitting activity, development trends, and departmental metrics, as needed. Marginal Functions Assists co-workers and other departments as needed. Performs additional related duties or special assignments as assigned. SUPERVISION RECEIVED and EXERCISED Receives direction from the Executive Director of Community Development. Exercises no supervision.

WORKING CONDITIONS

Environmental Conditions Work is performed in a normal office environment which is generally sedentary with exposure to computer screens and required frequent phone and personal contact with the public, businesses, development community and other city departments; frequently carries files, may have to lift and/or carry, push or pull various objects. Physical Conditions While performing the essential and marginal functions the employee may be required to maintain physical condition necessary for adequate physical performance abilities including: bending, stooping, kneeling; sitting for prolonged periods of time; use of both hands and both arms, the use of legs; walking, standing; finger/manual dexterity is essential. Adequate speech, hearing and eyesight required; lift, carry, push, pull, drag or hold moderately weighted objects (up to 25 lbs.); visual acuity and ability to distinguish color, constant talking, hearing, concentrating, judgment and writing. THE CITY RESERVES THE RIGHT TO CHANGE OR REVISE JOB DUTIES AND RESPONSIBILITIES AS THE NEED ARISES. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.

QUALIFICATIONS

Knowledge of Municipal permitting processes and procedures Basic zoning and land use regulations Building codes, construction terminology, and plan review processes Principles and practices of customer service General office procedures and recordkeeping practices Applicable software, databases, and permitting systems Basic mathematics for fee calculation Ability to Communicate effectively, both orally and in writing Provide responsive, professional, and courteous customer service Interpret and explain regulations, procedures, and requirements clearly Maintain accurate records with strong attention to detail Effectively compose and edit reports, business letters, departmental updates, newsletters, and other related documents Manage multiple tasks and priorities in a fast-paced environment Establish and maintain effective working relationships with the public, contractors, and City staff Operate standard office equipment and software systems Exercise sound judgment within established guidelines Work independently with limited supervision Maintain confidentiality and professionalism at all times Demonstrate reliability, initiative, and strong organizational skills EXPERIENCE and TRAINING GUIDELINES Any equivalent combination of education, training and experience that would likely provide the required knowledge, skills and abilities to successfully perform the essential functions of the job is qualifying. A typical way to obtain the knowledge and abilities would be: Education and/or Experience This position requires a high school diploma or equivalent required. Two years of experience working in a municipal, administrative, permitting, construction, or development-related environment is preferred. Experience in municipal permitting or planning is strongly preferred. Must demonstrate excellent customer service and organizational skills and have regular, reliable attendance and ability to maintain confidentiality. License or Certificate Possession of an appropriate, valid Texas driver's license ICC Permit Technician certification or ability to obtain certification within one year of employment. #J-18808-Ljbffr Gfoat