Loan Servicing Specialist

Role Description This is a full-time on-site role for a Loan Servicing Specialist, located in Carteret, NJ. The Loan Servicing Specialist will handle the daily administration of consumer, commercial, residential and specialty loans, including, but not limited to, the following: Onboard all loan types to the core system, including commercial, residential, home equity, purchased and participation loans Process incoming loan payments Process advance requests for lines of credit Prepare and send outgoing participation payments Perform loan file maintenance, including setting up and modifying automatic payments and updating loan records as needed Respond to customer inquiries related to payments, payoff requests, document copies, and general servicing questions Administer escrow and insurance functions, including processing tax and insurance disbursements and monitoring expiring insurance coverage Perform annual escrow analyses and update escrow accounts accordingly Monitor insurance notices, update insurance information in the core system, and force-place insurance when required Process loan payoffs and close out loans on the core system, including releasing collateral, returning documents, archiving files, and notifying insurance companies Support post‑closing activities by scanning and maintaining electronic loan files and ensuring receipt of required recordable documents Review and process residential mortgage loan packages from brokers for purchase by the Bank Assist in the application and closing process of home equity loans Collaborate with internal departments to ensure accurate loan servicing and compliance with bank policies and procedures Assist with audits, reporting, and special projects as assigned Qualifications Previous experience in loan servicing is required, including experience with tax and insurance escrow processing Strong Customer Service and Communication skills for addressing client needs effectively Knowledge of various loan products, processing standards, and related compliance requirements Detail-oriented with the ability to review and manage loan records accurately Ability to meet deadlines and work collaboratively within a team High school diploma or equivalent required; additional certifications in banking or lending are beneficial #J-18808-Ljbffr