Client Relationship Lead

The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand. Responsibilities Become an expert on the top % MVC clients within the Store and/or Market Cultivate relationships with all client segments within the store/market Engage directly with clients, as appropriate, in support of client development efforts Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience Oversee MVC clients and strategies that support them (retention, migration, growth, etc.) Monitor Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two-channel customers Drive all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team Leverage and use the Connect app as a key enabler to deepen and build relationships Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences Assist and partner with Brand Experience in coordinating in-store experiences (e.g., Fitting Room Experience, events, etc.) Qualifications 2-4 years of experience, luxury retail fashion experience preferred 4-year degree preferred Excellent oral and written communication skills Strong attention to detail Motivated and results driven Win together mentality Basic proficiency with MS Office Product Suite; advanced proficiency in Excel preferred Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays Benefits Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate. Comprehensive benefits package for all eligible full-time employees (including medical, vision, and dental insurance). Ample employee discount. Medical, dental, vision, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance). Compensation for this role varies by geographic location and is determined by market, experience, and other job-related factors. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. #J-18808-Ljbffr 060 SAKS & CO LLC