COMPLEX HUMAN RESOURCES MANAGER

Complex Human Resources Manager

The Complex Human Resources Manager provides strategic HR leadership and operational support across multiple hotel properties. This role partners closely with General Managers and leadership teams to drive associate engagement, strengthen organizational culture, and ensure compliance with all employment laws and company policies.

The Complex HR Manager oversees all on-property human resources functions, including talent acquisition, associate relations, training and development, and workforce planning, while fostering a positive, service-driven work environment.

What will you be doing most days?

HR Leadership & Business Partnership

• Serve as the primary HR partner to General Managers and property leadership teams across multiple hotels.
• Provide strategic guidance on workforce planning, organizational structure, and talent development.
• Support leadership teams in driving a high-performance, service-oriented culture.
• Act as a trusted advisor on employee relations, performance management, and leadership coaching.

Associate Relations & Engagement

• Foster a positive, pro-employee work environment where associates feel respected, heard, and valued.
• Proactively address employee concerns, conduct investigations, and resolve workplace issues.
• Drive engagement initiatives, recognition programs, and retention strategies.
• Support open communication and feedback channels across all properties.

Talent Acquisition & Onboarding

• Oversee recruitment strategies to attract, hire, and retain top talent across all departments.
• Ensure efficient and effective onboarding processes that set associates up for success.
• Partner with department leaders to identify staffing needs and hiring priorities.

Training & Development

• Support leadership development initiatives and training programs across the complex.
• Identify skill gaps and implement training solutions to improve performance and service delivery.
• Promote a culture of continuous learning and professional development.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain accurate HR records, documentation, and reporting.
• Support audits, investigations, and policy enforcement as needed.
• Partner with corporate HR on compliance initiatives and best practices.

HR Operations & Administration

• Oversee day-to-day HR functions including onboarding, benefits coordination, employee records, and HR systems.
• Analyze HR metrics (turnover, retention, engagement, etc.) and provide actionable insights to leadership.
• Support payroll coordination and ensure accuracy in HR-related processes.

Culture & Organizational Development

• Champion company culture initiatives and ensure alignment across all properties.
• Support change management efforts and organizational transitions.
• Promote diversity, equity, and inclusion initiatives within the workplace.

What are the requirements for this position?

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• 7–10 years of progressive Human Resources leadership experience required.
• Hospitality or hotel industry experience strongly preferred.
• Experience supporting multi-property or complex operations preferred.
• Strong background in employee relations, compliance, and leadership coaching.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite and HR systems.
• Entrepreneurial mindset with a focus on continuous improvement.

Physical Requirements for this Position

You must have the ability to walk, stand, and move throughout the property for extended periods of time.

Travel Requirements

This role requires frequent local travel between assigned hotel properties. You must also be prepared for occasional travel outside the local area (approximately 10%), including overnight as needed.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.