Customer Service Representative

We're looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people andyou're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! • Competitive Salary • Great Benefits Package Responsibilities: • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Find patterns in customer complaints and bring them to the team for improvement • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Keep track of customer accounts and make updates with new account information as necessary • Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction Candidate must be able to perform a variety of general office duties, including, but not limited to: • Answering telephones • Respond to customer-facing requests • Record and distribute messages • Take payments • File and maintain customer records • Operate a personal computer for the purpose of data entry, word processing, spreadsheets, email, and the Internet Qualifications: • Must have graduated high school, received a G.E.D. or equivalent • Strong knowledge of customer interface and interaction • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Candidate must be able to perform a variety of general office duties, including, but not limited to: • Answering telephones • Respond to customer-facing requests • Record and distribute messages • Take payments • File and maintain customer records • Operate a personal computer for the purpose of data entry, word processing, spreadsheets, email, and the Internet