LRHPG Patient Scheduler II - Ambulatory Scheduling

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits. Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Monday - Friday 8:30am-5pm

Location : Hybrid

Pay Rate : Min $17.12 Mid $19.69Position Summary


The LRHPG Patient Scheduler II contributes to positive outcomes and meets the customer service expectations of Lakeland Regional Health by exhibiting professional behavior and positive guest relations at all times. The LRHPG Specialty Clinic Scheduler facilitates schedules and patient services so that care is coordinated. He/she works collaboratively with external health care providers to coordinate appointments, tests and procedures. Also responsible for creating the patient's first impression of LRH services to patients, family members and referring physician offices.

Position Responsibilities Standard Work: LRHPG Patient Scheduler II

• Kindly and promptly answers all calls, courteous when responding and making warm transfers all while using a professional tone, carefully listening to the caller's needs while adhering to all guidelines set for protecting patient privacy and confidential information gathered.
• Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every patient.
• Verifies insurance when making appointments for all patients to ensure plan is active and group/provider are PAR with plan and quotes/collects patients estimated financial responsibility and past due balances.
• Works with external/internal providers/patients to obtain any necessary referrals/authorizations/medical records to support diagnosis, in order to meet department scheduling guidelines.
• Reviews and prioritizes inbound faxes and interoffice appointment requests.
• Works with the Authorization team, LRHPG Coders and Managed Care department to secure Single Case Agreements for non-par payers.
• Works Cerner discharge reports/review Cerner EHR to schedule hospital follow up appointment requests.
• Gives clear, concise instructions regarding information needed prior to the time of the appointment/procedure, including handling the records and films
• Works closely with department office staff/leadership for STAT appointment requests.
• Ability to make independent decisions and take action based on previous experience and good judgement, involving the manager(s) or director (s), if necessary

Competencies & Skills


Essential:

• Must have excellent communications and public relations skills.
• Excellent written and verbal communication skills.
• Proficient with computers and typing.
• Ability to operate a multi-line phone.

Nonessential:

• EPIC use 1 year or longer.
• Knowledge of office computer systems, programs and applications such as MS Word, Excel and Power Point.
• Basic knowledge and exposure to medical terminology and experience in healthcare admissions, scheduling and insurance verification.

Qualifications & Experience


Essential:

• High School or Equivalent

Nonessential:

• Associate Degree

Other information:
Experience Essential:
- Customer service experience necessary.

Experience Preferred:
- Previous experience in health care setting, preferably in Patient Access/Scheduling of at least 1 year.