Night Auditor

Generation Hospitality Group is a recognized leader in the hospitality industry, bringing unparalleled expertise in marketing, sales, operations and revenue management. About The Role As a Night Auditor in our Front Desk department, you will be the primary overnight point of contact for guests, ensuring a safe, welcoming, and efficient environment throughout the weekend night shift. This hourly, part‑time position is scheduled for Friday and Saturday from 11:00 p.m. to 7:00 a.m. and combines front desk guest service, light food and beverage service, and basic administrative tasks. Responsibilities Provide friendly, professional service to all guests during overnight hours, including check‑in, check‑out, and general inquiries Greet guests upon arrival, confirm reservations, verify payment methods, and issue room keys accurately and efficiently Handle guest departures, including processing payments, resolving billing questions, and closing out folios Answer incoming phone calls promptly and courteously, addressing guest questions and routing calls as needed Monitor the lobby and front desk areas, maintaining a clean, safe, and welcoming environment throughout the night Serve guests at the bar in compliance with property standards and applicable alcohol service regulations Assist with setting up breakfast items in the morning, ensuring food areas are stocked, clean, and presentable Respond to guest requests and concerns, escalating issues to management or appropriate staff when necessary Follow all safety, security, and emergency procedures during the overnight shift Complete basic end‑of‑day or shift reports and documentation as directed by front desk or accounting procedures Qualifications Prior customer service or front desk experience in hospitality or a related field preferred Ability to work overnight weekend shifts on Friday and Saturday from 11:00 p.m. to 7:00 a.m. Strong verbal communication skills in English and a professional, courteous demeanor with guests and colleagues Comfortable handling cash, credit card transactions, and basic point‑of‑sale or hotel management systems (training provided) Ability to learn and follow standard operating procedures, including safety, security, and alcohol service guidelines Capable of standing for extended periods and performing light physical tasks, such as lifting, carrying, and setting up breakfast items Reliable, punctual, and able to work with minimal supervision during overnight hours Strong attention to detail, organization, and problem‑solving skills in a fast‑paced, guest‑focused environment Pay Range 16 – 18 USD per hour (Hyatt Place Lincoln) #J-18808-Ljbffr