Service Desk Consultant
Aegistech Inc
An IT Support job is available with our client, a global private equity firm. This is an on‑site role, located in Miami, FL. This is a long term consulting assignment. Responsibilities Responding to client support incidents and requests. Contacting clients to find out the nature of the problem and gathering data. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Resolving networking and connection issues on all devices. Keep all support tickets up‑to‑date and well‑documented. Providing training in computer operation and management for a better experience. Image laptops and set up new hires Asset management and tracking of devices and peripherals. Troubleshoot Mac OSX, iOS, Windows 10, and Microsoft O365 Qualifications 3+ years’ experience providing technical support. Experience in troubleshooting Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial applications. (Finance is a plus, not mandatory) Strong analytical, problem‑solving, and organizational skills. Willingness to take initiative and to follow through on projects; ability to work with little direction. Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs. Assist users with Level 1 Citrix issues Ability to meet tight deadlines and work well under pressure. Excellent interpersonal skills with an ability to interact with personnel at all levels. #J-18808-Ljbffr
Vacancy posted 4 days ago
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