Service Manager III - 100-299 Units

Job Description

Job Description

Job Description

Job Title: Service Manager Department: Maintenance Department

Reports to: Property Manager FLSA Status: Exempt

Job Summary: Reporting to the Property Manager, the Service Manager is tasked with maintaining the physical integrity of the apartment community to meet company standards and legal requirements while supervising a team. Duties include diagnosing and repairing various systems and structures including HVAC, appliances, plumbing, electrical, drywall, painting, and exterior structure repair.

Supervisory Responsibilities: This role includes supervisory responsibility of the maintenance department staff.

Essential Job Duties/Responsibilities:

• Capability to adhere to a 24-hour on-call as needed for on-call rotation, emergency response that requires management and/or assistance to maintenance staff by phone. During on-call shifts, prompt response by telephone within 15 minutes and commencement of repair work within 30 minutes of identifying an emergency.
• Availability for immediate response to snow, ice, and other on-site emergencies is required. The role entails tasks such as snow removal, snow blowing, shoveling and/or salting of exterior premises.
• Establish a preventative maintenance schedule to ensure that the performance, appearance and overall standards are met.
• Coordinate with Regional Facilities Manager on repairs that exceed property budget and/or qualifications to ensure proper vendors are being utilized.
• Initiate, perform and/or delegate service order requests in a timely and professional manner.
• Provide guidance to service team members while performing repairs and maintenance.
• Prepare vacant units as needed, which include tasks such as trash removal, repairs, and cleaning.
• Regularly perform inspections of vacant units to ensure they are secure, lights are off, leaks and HVAC is at acceptable levels to prevent the need for future maintenance.
• Repair drywall, trim, tile, and flooring.
• Complete repairs on fixtures, switches, outlets, HVAC, plumbing and appliances.
• Perform routine and preventative maintenance by diagnosing repairs on property equipment.
• Responsible for maintaining grounds, including common areas not limited to club house, leasing office, outdoor spaces, parking lots, walkways, pool houses, etc.
• Responsible for the safety, security and chemicals of pool area (if applicable). Scheduling maintenance when needed.
• Familiarize oneself with the locations of utility shut offs and cleanouts for buildings and individual apartment units.
• Verify and maintain functionality of all locked doors and key sets. Maintaining the security of property by ensuring that all key sets are returned and locked.
• Perform other duties as assigned by the Property Manager, Regional Facilities Manager, or other management staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

High school diploma or general education degree (GED); and 2-4 years related experience and/or training; or equivalent combination of education and experience in property maintenance.

Language Ability:

Ability to read and interpret documents such as safety rules, legal agreements, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly in a controlled climate environment. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 30 pounds independently. Specific vision abilities required by this job include close vision and ability to adjust focus.

Certifications, Licenses & Registrations:

Must have a valid driver's license, a good driving record, and auto insurance.

Competencies:

• Adaptability: Adapts to change, open to new ideas and responsibilities.
• Budget: Uses resources efficiently and strives to reduce cost.
• Communication: Communicates well in both oral and written formats.
• Computer Skills: Skilled in computers, takes advantage of new technologies, learns new tools, uses technology to enhance job performance.
• Conflict Management: Good listener, committed to finding solutions to problems, works well with difficult people.
• Customer Service: Works well with residents and prospects to promote a positive image of the company, stives to solve issues raised by customers.
• Decision Making: Able to reach decisions, takes a thoughtful approach when considering options, seeks input from others, makes difficult decisions.
• Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Employee Development: Offers feedback, coach employees appropriately, rewards employees wisely, takes mentoring role, challenges and develops employees offers opportunity.
• Ethics: Honest, accountable, maintains confidentiality.
• Initiative: Takes action, seeks new opportunities, stives to see projects to completion.
• Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Organization skills: Information organized and accessible, maintains efficient work space, manages time well.
• Problem Solving: Stives to understand contributing factors, works to resolve complex situations without assistance and request assistance from subject matter experts when needed.
• Productivity: Manages workload, works efficiently, meets goals and objectives.
• Quality: Strives to eliminate errors, seeks opportunities to improve products/services.
• Results Driven: Defines appropriate goals, works towards achieving those goals, articulates vision and steps for achievement with team and management.
• Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.
• Technical Skills: Maintains current understanding of technical process/equipment.