Barista ("Servidor/a de Cafe")

Job Details Location: AC Detroit at the Bonstelle - Detroit, MI 48201 Position Type: Full-Time/Part-Time Salary Range: $17.00 - $17.00 Hourly Shift: Day Category: Restaurant - Food Service Position Purpose Provide friendly, courteous, and efficient quality presentation of food and beverage service to all guests. Clean preparation areas and set tables in the outlet and perform other food service related duties, including set up and general cleaning. Essential Responsibilities Take customer orders; describe menu items and suggest products to customers. Provide information about products and look for up-sell opportunities. Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, along with pastries and cookies. Prepare all drinks and food items following the outlet and company standards. Educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods. Ensure equipment is clean and in working order; report maintenance or repair needs to the maintenance department. Maintain a safe and healthy work environment by following organization standards and sanitation regulations. Clean and sanitize work areas, utensils, and equipment. Clean tables, floors, and other service areas. Ensure that coffee supplies are always stocked (cup sleeves, straws, stirs, napkins, sugar, creamer, etc.). Operate a cash register/ POS system and receive payment from customers; accurately count and provide change; follow all customer service and cash handling policies and procedures. Follow company operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift. Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example for the shift team. Responsible for the proper handling of all food and equipment. All other duties assigned by managers and supervisors. Supportive Functions Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect Supervisors. Physical Demands Work primarily indoors; environmental conditions are controlled by hotel environmental systems. Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one (1) hour or more. Must be able to stand and exert well‑paced mobility for up to four (4) hours. Must be able to maneuver between simultaneous functions and in limited space; reach other departments on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with near and color vision and depth perception. Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks occasionally. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements of the wrists and hands. Specific Job Knowledge, Skills and Abilities Speak, read, write, and understand the primary language used in the workplace. Good communication skills, both verbal and written. Excellent customer relations skills. Detail oriented with outstanding organizational and communication skills. Basic computer skills. Basic computational ability. Effectively deal with internal and external customers requiring patience, tact, and diplomacy; collect accurate information to resolve conflicts. Knowledgeable about the basic function of Windows OS, MS Office, PMS, and POS. Self‑driven and able to work independently. Strong issue resolution and analytical skills with a strong attention to detail. Strong knowledge of drink preparation and applicable health standards. Education High school or equivalent education required. Experience One to three years food service experience preferred. One year customer service experience required. Licenses or Certifications Safe Server Alcohol & Food Handlers certification required. Grooming All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. Attendance Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance or tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time. #J-18808-Ljbffr Azul Hospitality