Business Systems Analyst

Senior Business Systems Analyst

Hybrid onsite at Dallas, TX, 75019 / Tampa, FL, 33647 Contract Only 2 round interview process

As a Senior Business Systems Analyst, you will play a critical role in shaping how the organization defines, measures, and acts on IT performance. You will partner with business and IT managers to develop complex technology concepts into meaningful, data-driven insights—driving the evolution of metrics, dashboards, and reporting that inform senior leadership decision-making. This role requires a highly analytical and detail-oriented professional who can partner across business and technology teams to develop clear, actionable metrics and ensure data is trusted, relevant, and aligned to strategic outcomes.

Your primary responsibilities include:

• Metrics Strategy & Development
• Drive the IT Governance Metrics Refresh and continuous improvement of IT metrics, KPIs, and reports
• Act as the senior business systems analyst on the first version of the IT Balanced Scorecard
• Analyze historical data to recommend and refine metric targets and thresholds
• Challenge metric owners to improve rigor, accuracy, and business relevance and automation
• Identify trends, risks, and opportunities through advanced data analysis
• Requirements & Delivery
• Gather, define, and document business and technical requirements for data engineers and Power BI developers for both the IT Governance Metrics Dashboard and IT Balanced Scorecard
• Collaborate with the development team to implement enhancements to the IT Governance Metrics Dashboard and IT Balanced Scorecard
• Translate IT concepts into clear metric definitions and reporting requirements
• Partner with database engineers to understand data models, tables, and relationships
• Ensure requirements are traceable, testable, and aligned to business objectives
• Data Analysis & Reporting
• Perform deep data analysis using advanced Excel and SQL to generate insights
• Validate data accuracy, completeness, and consistency across reporting layers
• Test Power BI dashboards against requirements and expected outputs
• Develop executive-ready presentations summarizing insights and recommendations
• Facilitation & Stakeholder Engagement
• Lead and facilitate metric review sessions and working groups
• Drive discussions to define meaningful metrics aligned to IT processes and outcomes
• Communicate effectively with both technical and non-technical stakeholders
• Present findings and recommendations to senior leadership
• Delivery Execution & Governance
• Manage and track work through JIRA and Agile practices
• Ensure strong organization and documentation of requirements, decisions, and outputs
• Support governance processes by ensuring transparency and consistency of metrics
• Contribute to a data-driven culture across the organization

Qualifications:

Minimum of 6 years of related experience

Bachelor's degree preferred or equivalent experience

Talents needed for success include:

• Strong expertise in: data analysis, metrics development, and trend analysis
• Advanced Excel (modeling, analysis) and SQL querying
• PowerPoint (executive storytelling and visualization)
• Proven ability to: translate complex IT concepts into meaningful metrics and insights
• Write detailed, high-quality requirements for technical teams
• Facilitate discussions and drive alignment across diverse stakeholders
• Analyze data and propose actionable improvements to metrics and performance
• Experience with: Power BI dashboard validation and testing
• Data models and database structures
• Agile delivery and tools such as JIRA
• Core competencies: exceptional attention to detail, strong analytical and problem-solving skills, strategic thinking and continuous improvement mindset, excellent communication and facilitation skills

EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.