Assistant Community Manager

Assistant Community Manager

Property: The Domain at Waco - Student Housing Location: Waco, TX Reports To: Community Manager Status: Full-Time, Non-Exempt Schedule: Monday-Friday, with rotating weekend and extended hours during pre-lease season, turn, and move-in

Position Summary

The Assistant Community Manager supports the Community Manager in the day-to-day operation of a by-the-bed student housing community serving Baylor University students. This role owns the financial side of the office - rent collection, delinquency, resident ledgers, and reporting - while also carrying a leasing goal and serving as the second-in-command when the Community Manager is off-site.

Success in this role looks like clean books, low delinquency, a full property, and residents (and their guarantors) who feel taken care of.

Key Responsibilities
Financial & Administrative

• Post rent payments, process daily deposits, and maintain accurate resident ledgers
• Manage the delinquency process end to end: notices, payment plans, guarantor outreach, and coordination with legal counsel on evictions
• Prepare and review weekly and monthly reports (occupancy, pre-lease, delinquency, variance)
• Assist with invoice coding, purchase orders, and budget tracking
• Complete move-in and move-out accounting, including security deposit dispositions and damage billing
• Maintain accurate resident files in compliance with company policy and Fair Housing law

Leasing & Marketing

• Carry an individual leasing and renewal goal during pre-lease season
• Conduct tours, follow up on leads, and close applications for by-the-bed leases
• Manage the application-to-lease pipeline: guarantor verification, income/credit screening, lease generation, and signature collection
• Support roommate matching and unit assignments
• Execute renewal campaigns and outreach and marketing events on and around campus
• Assist with social media content, resident referral programs, and competitor market surveys

Resident Relations

• Serve as an escalation point for resident and parent/guarantor concerns; resolve issues promptly and document outcomes
• Coordinate resident events and community programming
• Support lease violation documentation and conflict resolution between roommates
• Maintain a visible, approachable presence in the leasing office and community

Operations & Team Support

• Assist with the annual turn: unit inspections, vendor scheduling, punch walks, and move-in readiness
• Help hire, train, and schedule Community Assistants and leasing staff
• Assume Community Manager duties in their absence
• Participate in the on-call rotation for after-hours emergencies
• Walk the property regularly to identify curb appeal, safety, and maintenance issues

Qualifications

Required

• High school diploma or equivalent
• 1+ years of experience in property management, leasing, hospitality, retail, or a comparable customer-facing role
• Strong math and attention to detail; comfort with ledgers, spreadsheets, and reconciliation
• Excellent written and verbal communication skills
• Ability to work weekends and extended hours during peak seasons (pre-lease, turn, move-in)
• Valid driver's license and reliable transportation

Preferred

• Prior student housing experience, particularly with by-the-bed leasing and guarantor-backed leases
• Working knowledge of Entrata, RealPage, or comparable property management software
• Familiarity with Texas landlord-tenant law and Fair Housing requirements
• Bilingual (English/Spanish)

Competencies

• Ownership - treats delinquency and occupancy numbers as personal responsibility
• Composure - handles upset residents and parents without escalating
• Follow-through - closes loops on maintenance requests, applications, and collections
• Team orientation - willing to jump on a tour, walk a unit, or cover the desk

Physical Requirements

Must be able to walk the property multiple times daily, including stairs; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Texas heat during turn and outreach events.

Compensation & Benefits

• Hourly rate
• Leasing commissions and renewal bonuses
• Quarterly/annual performance bonus based on occupancy and delinquency targets
• Housing discount or on-site apartment (if applicable)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays

The Domain at Waco is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. This job description is not an exhaustive list of duties and may be modified at any time.