Food & Beverage Program Specialist NF4

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as the HQMC (MR) Food & Beverage (F&B) Program Specialist in support of MCCS Club and Food & Beverage operations. Supports field operations with best industry practices through uniformed application of technology functional systems and procedures. Assists Supervisory F&B Program Manager with business development working closely with HQMC and MCCS installations.

Functions as the USMC and DOD policy SME provide guidance for operational standards and functional effectiveness of the food and beverage activities. Utilizes key restaurant performance metrics to identify opportunities to improve the customer experience profitability and increased patronage of Food and Beverage activities. Coordinates with HQMC Supervisory Food and Beverage Program Manager for support and training initiatives. Assists with providing responses and guidance related to audit findings presented by the Marine Corps and Naval Audit Services.

Serves as a point-of-sale functional expert on procedures and configuration support. Communicates as a liaison between HQ team contracted technology partners and F&B activity managers. Configures supports and trains on ancillary food service and business software to include associated vendor ordering platforms as required and applies standards and customized techniques to data collection methods.

Identifies opportunities to align with best in class service delivery and efficiency. Analyzes programming status of facilities and equipment manpower requirements and financial results offering recommendations to improve performance. Strategizes with HQMC F&B Program Supervisor on business development and troubleshooting business challenges in the field. Provides competitive market and trade area analysis. Functions as Contracting Officers Representative (COR) for MCCS enterprise contracts as required.

May conduct presentations briefs and action documents using a variety of techniques and methods to high-ranking officials. May also prepare correspondence routing sheets point papers and slide presentations for management officials. Recommend programmatic plans alternative courses of action policies and future strategies to support established goals and objectives. Collaborate with other HQ Program Specialists and leadership to build best practices alignment and standard operations.

Assists commands with recruiting and interviewing key F&H personnel and provides insight as directed.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems to safety regulations and standards. Promptly reports any observed workplace hazards and any injury occupational illness and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Demonstrates hospitality focused behaviors that centers around delivering a customer centric experience.

Required regular travel to each installation in region. May travel to conduct or attend conferences trainings and meetings. May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours.

Performs other related duties as assigned.

This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

A Bachelors Degree in Business Administration Hotel and Restaurant Management or a related field appropriate to the work of position AND three (3) years of experience in the commercial food and beverage industry that demonstrates knowledge of business practices program and financial management branded concepts and administrative procedures that are relative to the food and hospitality industry; OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above; OR appropriate experience that demonstrates that the applicant has acquired the knowledge skills and abilities equivalent to that gained in the above. Ability to travel.

Skill to analyze and evaluate efficiency and effectiveness of business practices to meet goals and objectives. Skill to analyze and evaluate procedures and systems to improve operations; perform surveys to determine compliance with established policies and procedures and establish sound management practices and maintain effective relationships with and gain confidence and cooperation of a variety of stakeholders to accept proposals on complex issues. Skill to communicate effectively orally and in writing developreports proposals charts and graphs and conduct presentations.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race age color religion national origin sex GINA political affiliationmembership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s) if applicable.

*If prior military DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC