Medical Administrative Coordinator

Medical Administrative Coordinator

Join IVI RMA North America and play a vital role in helping patients achieve their family-building goals. We are seeking a detail-oriented and compassionate Medical Administrative Coordinator to join our Palo Alto team. In this role, you will work closely with nurses, providers, and patients to coordinate care, manage documentation, support treatment readiness, and ensure an exceptional patient experience. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment, enjoys administrative responsibilities, and is passionate about women's health and fertility care.

Location: Palo Alto, CA Schedule: Monday through Friday, 8:00 AM to 4:00 PM

Job Purpose: The Medical Administrative/REI Coordinator carries out administrative duties, assists nurses with patient checklists, and ensures all proper documentation for patients have been collected and more.

Essential Functions and Accountabilities:

• Facilitates the planning and implementation of patient care with the other multidisciplinary teams to coordinate total patient care.
• Assists Nurses with completion of patient checklists.
• Utilizes EMR to make sure all required testing, cycle consents, consults and procedures have been done and that appropriate progress notes have been recorded or records uploaded to patient's file.
• Writes patient letters and letters of medical necessity.
• Notarizes practice consents or documents as a complimentary service to the patients.
• Covers Clinical Assistant and Patient Services duties as needed.
• Initiates Prior Authorization with insurance companies for testing.
• Triages patient inquiries & provides patients with high level of customer service.

Academic Training:

• High School Diploma acceptable with appropriate hands-on clinical experience
• Associate Degree and/or CMA certification – preferred

Position Requirements/Experience:

• Minimum of two years' experience in a multi-physician practice (three or more physicians) with proven work experience in both clinical and administrative areas
• Prior experience in women's healthcare – preferred
• Knowledge of medical terminology

Technical Skills:

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required.
• Experience with medical office software program(s) (EMR's) preferred.

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science.

EEO "IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages."