Medical Receptionist - Primary Care

Medical Receptionist

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Department Specific:

Park Nicollet Golden Valley is seeking a customer service oriented individual to join our frontline team.

A qualified candidate possesses great communication skills, ability to multitask, is detail oriented, computer proficient, eager to learn and grow professionally, enjoys working with patients/customers of all ages, and maintains a positive and engaging attitude.

Golden Valley is a medium sized Primary Care clinic offering Internal Medicine, Family Medicine, and Laboratory services. We also share our space with the Eye Department, including Ophthalmology, Optometry, and an Optical Store. Our frontline team is responsible for checking in/registering patients for Primary Care, Laboratory (walk-ins), and the Eye Department. Additional tasks include, but are not limited to; patient outreach for scheduling and rescheduling, sending pre-appointment letters, sorting and distributing faxes and mail, and lobby maintenance. As a frontline team member, you are operating as part of the care team including, MA's, LPN's, RN's, PA's, and MD's.

Our space was renovated in 2019 and offers great amenities including; free parking, a large break room with an ice machine, filtered water, and a Keurig, a staff relaxation room, snack bar, exercise room, and beautiful views overlooking the Brookview Golf Course! It truly is a wonderful environment to work in.

Experience working in medical setting preferred.

Work Schedule: Monday – Friday Day shift

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!