Family Services Specialist

Salary : $56,555.00 - $62,211.00 Annually
Location : Human Services, Hampton, VA
Job Type: Full-Time Permanent
Job Number: 09526
Department: HUMAN SERVICES - ADMIN
Opening Date: 08/20/2026
Closing Date: 8/27/2026 11:59 PM Eastern
FLSA: Non-Exempt


Function
Are you passionate about helping individuals and families navigate life's challenges? The City of Hampton is looking for caring, driven, and dedicated professionals to join our team as Family Services Specialists . In this impactful role, you'll help strengthen families and support vulnerable adults and children through direct intervention, planning, and access to essential services.
About the Role
As a Family Services Specialist, you will provide case management and support services to individuals with complex needs in areas such as foster care, child and adult protective services, adoption, and family support. You'll play a crucial role in improving lives through service planning, referrals, crisis intervention, and community collaboration.

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring."

Key Responsibilities:

• Develop service plans with children, adults, and families to address emotional, financial, housing, education, and health needs
• Conduct assessments and provide direct services in child welfare, adult services, and foster/adoption care
• Respond to and investigate cases involving abuse, neglect, or exploitation
• Represent the department in court proceedings and coordinate with external agencies
• Maintain detailed documentation in systems like OASIS and PeerPlace
• Lead training for foster families and assist with certification and placement processes
• Participate in interagency teams, community outreach, and public education

Minimum Requirements

• Graduation from an accredited college or university with a degree in Gerontology, Sociology, Social Work, Human Services, Psychology, or a related field of study.
• Requires a minimum of one (1) year of full-time equivalent experience in a family engagement; child development, elderly or disabled fields of work, or family-focused social work, or closely related experiences.
• A combination of education and experience may be considered for this position.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• Must successfully pass a background check related to this position.
• May require State certification if assigned to the Foster Care Unit
• Must possess a valid motor vehicle operator's license and maintain a satisfactory driving record based on the City of Hampton's criteria.

Additional Requirements

• The incumbent may be considered "essential personnel" during city emergency situations or at the direction of the City Manager or designee, which may include long hours and unusual schedules.

Click here for a complete job description.
"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits."
Benefits Overview
This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts

• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The eleven paid holidays each year include:

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is Securian Financial.
• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square RetirementView phone number on click.appcast.io). For more information, visit
• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• Direct deposit into most banks is a convenient finance feature.
• Employees are covered for Workers' Compensation where appropriate.
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at View phone number on click.appcast.io or see

01


Do you have a Bachelor's or higher degree in Social Work, Human Services, Sociology, Psychology, or a closely related field of study? (YOUR APPLICATION MUST INCLUDE YOUR FIELD OF STUDY.)

• Yes, I have a Bachelor's or higher degree in a related field of study.
• No, I do not have a Bachelor's or higher degree in a related field of study.

02


Which of the options below best describes your experience in family engagement, child development, or family-focused social work? (YOUR APPLICATION MUST INCLUDE WHERE YOU OBTAINED THIS EXPERIENCE.)

• No experience
• 1 year of experience
• 2-3 years of experience
• 4 or more years of experience

03


I understand that I must successfully pass a background check related to this position prior to any offer of employment or promotion.

• Yes
• No

04


This position requires that you possess a valid driver's license and have and maintain a satisfactory driving record based on the City of Hampton's criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
05


I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being "on call" or responding to emergency situations during inclement weather and/or other job-related conditions.

• Yes
• No

Required Question