Business Analyst

Business AnalystAt Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients' health and well-being.Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide.In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world.Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience.Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us?We have an opportunity for a Business Analyst, in Lancaster, PA.Primary Duties and ResponsibilitiesLoad, validate, and maintain customer data in Salesforce.comManage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards.Develop and deliver Salesforce reports and dashboardsBuild actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness.Design, document, and optimize ERP business processesMap current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report.Participate in transitioning activities from Microsoft Dynamics to SAPCoordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners.Create and maintain high-quality process and system documentationProduce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories.Partner with cross-functional teams to align technology with business goalsCollaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria.Enable users through training and supportDevelop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows.Education/ExperienceBachelor's degree in Business Administration, Information Systems, Computer Science, or a related fieldAt least 2 years experience in sales, business, marketing or financial analysisCoursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management is preferredAdditional certifications such as Certified Business Analysis Professional (CBAP) or Salesforce Certified Administrator are a plus.Skills/AbilitiesData Management & Analysis: Ability to handle large datasets, ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel.ERP Systems Expertise: Familiarity with ERP platforms (Microsoft Dynamics and SAP), including process mapping, configuration understanding, and transition support.Business Process Documentation: Strong skills in creating clear, detailed process flows, SOPs, and technical documentation for cross-functional teams.Communication & Collaboration: Excellent verbal and written communication skills to work effectively with stakeholders across Sales, Operations, Finance, and IT.What We Offer:Competitive salaryComprehensive benefits package.Opportunities for professional growth and development.Supportive and collaborative work environment.Starting at approximately $62,000.00 USD with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, bonus eligibility, and professional development support.Septodont is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law, and providing equal opportunities in all aspects of employment. We encourage all qualified individuals to apply and join us in building a culture of equity and respect. If you need to inquire about an accommodation, or need assistance with completing the application process, please email View email address on click.appcast.io.