Customer Service Representative

Ace Handyman Services Customer Service Representative

Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers.

Overview of Position: The CSR works in an office environment assisting the team and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving. Work schedule can be adjusted to fit candidate's needs 30hrs per week required to fill the role.

Responsibilities:

• Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.
• Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.
• Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.
• Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.
• Administrative Tasks: Perform general office duties, filing, and data entry.

Required Skills & Qualities:

• Excellent phone etiquette and communication skills.
• Strong sales skills.
• Strong customer service skills.
• Strong organizational and multitasking abilities.
• Customer-focused attitude with problem-solving skills.
• Proficiency with computer systems (Office Suite, CRM/ServiceTitan).
• Ability to work in a fast-paced environment.

Compensation: $36,000.00 per year

The 800+ Craftsmen who represent our brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for repeat and referral customersfolks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning team, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.