Junior Account Manager

Location & Schedule Wilmington, Delaware Working Hours: Monday to Friday, 8am-5pm EST Hybrid Work Model Junior Account Manager We are currently hiring a Junior Account Manager to support our global clients in a professional B2B environment in the technology and internet/web services industry. In this role, you will act as the primary point of contact for clients requiring assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues, and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams to ensure our client’s domain portfolios and digital assets are secure. If you’ve worked in the retail, hospitality & tourism, patient services, or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast‑paced, high‑volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world‑class service. Responsibilities Respond promptly and accurately to client inquiries via chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to protect and secure global internet brands. Build and maintain client relationships by understanding their unique needs. Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction. Identify and escalating unresolved or complex issues to appropriate teams, ensuring follow‑up and resolution in a timely manner. Develop and maintain an in‑depth understanding of our services and communicate industry changes and new product offerings to clients. Assist other teams within DBS with client brand launches, projects, problem‑solving, and troubleshooting as needed. Achieve metrics designed to support our world‑class Net Promoter Score (NPS) results. Qualifications Experience in a customer‑centric environment, industry and/or role. Effective written and verbal communication skills. Critical thinking, solution oriented mindset. Strong Microsoft Office skills (Excel, Word, Outlook). Ability to learn and adapt to new technology. Tenacity and agility to balance varying priorities and inquiries from internal and external customers. Ability to work independently and as a team. Proven organizational skills, prioritizing work under pressure in a fast‑paced environment. Attention to detail and ability to produce quality results. Direct, open, and honest communication with clients and coworkers. Bilingual skills are a plus. What You Can Expect from Us Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on‑the‑job training. On‑team mentor to provide day‑to‑day support during onboarding. Collaborative team environment. Supportive leaders committed to professional development and growth. Complimentary access to Open Sesame, monthly job‑related recurrent training, and more. Hybrid work schedule flexibility. Clear vision, mission, and values centered around providing world‑class service. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued. We encourage candidates with disabilities to contact our talent acquisition partners to convey specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging. CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies or third‑party sources are not eligible for related fees and are considered property of CSC. We encourage candidates to apply directly to our website. #J-18808-Ljbffr