Service Advisor / Service Writer - Toyota | Digital Service Drive | High Volume | $75K-$130K+

About The Dealership We are a family‑owned Toyota dealership with a busy, well‑run service department handling approximately 1,500 customer‑pay repair orders per month, plus warranty work. We are expanding into a new, state‑of‑the‑art facility and operate a fully digital, paperless, touchless service drive. Our advisors work closely with factory‑trained and certified technicians, allowing us to deliver accurate diagnostics and professional, value‑based service recommendations. Position Overview We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory‑recommended maintenance and repairs, and help customers make informed decisions—without pressure or gimmicks. Success in this role comes from understanding the product, communicating value and benefits, and building long‑term customer relationships. Key Responsibilities Greet customers and manage the service write‑up process Clearly explain diagnostic findings from factory‑trained technicians Present recommended repairs and maintenance based on Toyota factory guidelines Communicate value and benefits, not just price Utilize a fully digital, paperless, and touchless service system Maintain proactive communication with customers throughout the repair process Collaborate with technicians to ensure accuracy and efficient workflow Build trust, repeat business, and long‑term customer relationships What We’re Looking For Prior Service Advisor experience (Toyota or dealership experience preferred) Strong communication and customer engagement skills Ability to confidently present recommendations and explain value Comfortable working in a high‑volume environment Technically savvy and comfortable with digital tools and tablets Ambitious, coachable, and willing to learn and improve Technology & Process Fully digital and paperless service drive Digital vehicle inspections and customer communication tools Manufacturer maintenance schedules and factory service guidelines Comfort with technology is required. Compensation & Earning Potential Commission‑based compensation with base salary Annual earning potential of approximately $75,000‑$130,000+, based on performance Strong volume supports consistent earning opportunities Paid training and ongoing development Why Join Us Family‑owned dealership with hands‑on leadership High‑volume Toyota service department Brand‑new facility and modern technology Strong technician support and accurate diagnostics Professional, respectful, team‑oriented culture How to Apply Experienced Service Advisors looking for a modern, high‑volume Toyota service department with real earning potential are encouraged to apply. #J-18808-Ljbffr East Coast Toyota