Hotel Guest Concierge (not doorman)

Job Description

Job Description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal Days
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For :

A warm and engaging Concierge who will be the heartbeat of our guest experience-delivering personalized service, anticipating needs, and creating unforgettable moments. You'll be the trusted resource for everything from local recommendations to special arrangements, ensuring every guest feels valued and cared for. In this role, you'll combine deep knowledge of our property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences.

Who You Are :

• Hospitality Enthusiast : You thrive on creating memorable experiences and take pride in exceeding guest expectations
• Proactive Problem Solver : You anticipate needs before they arise and respond quickly with thoughtful solutions
• Clear Communicator : Your verbal and written communication skills make interactions seamless and professional
• Detail-Oriented Multitasker : You manage multiple requests with grace and precision, ensuring nothing is overlooked
• Adaptable Team Player : You embrace change and work collaboratively across departments to deliver exceptional service
• Veterans and military spouses are encouraged to apply

What You'll Do :

• Greet guests warmly and professionally, setting the tone for an exceptional stay
• Provide detailed information about hotel amenities, services, and local attractions
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences
• Assist with transportation, childcare, and other special requests
• Research and provide timely, personalized recommendations to enhance the guest experience
• Maintain the Concierge desk and lobby area to ensure a welcoming environment
• Build and maintain resources and contacts to offer up-to-date information on local events and activities
• Answer guest inquiries and communications in accordance with Loews Hotels standards
• Conduct hotel tours, showcasing property history and features
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include :

• High School Diploma or relevant work experience required
• Minimum of two (2) year guest service experience in hotel hospitality preferred
• Experience with previous Property Management System, preferred Opera System
• Certification for Concierge Professional preferred.
• Ability to stand and walk for long periods of time required

Wage range for this position, based on experience, is $30.70 to $38.37.

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.