Member Benefits Specialist

The Kentucky League of Cities (KLC) is seeking a service-driven and detail-oriented Member Benefits Specialist to support the KLC Insurance Agency by administering employee benefits, assisting members, and ensuring exceptional customer service. If you enjoy helping people navigate benefits, thrive in a team-oriented environment, and take pride in accuracy and follow-through, we would love to hear from you.

What You'll Do

• Process and review employee benefit and health insurance applications, ensuring accuracy and completeness.
• Assist members and employers with enrollment platforms, invoices, ID cards, providers, pharmacies, and benefit questions.
• Provide hands-on support with claims filing, claim resolution, and communication regarding missing or updated information.
• Educate members on employee benefits, including HSAs, HRAs, FSAs, Section 125 Plans, COBRA, HIPAA, telemedicine, EAPs, and ACA basics.
• Maintain accurate documentation and notes within the applied software system for all member interactions.
• Support open enrollment efforts, including preparing packets and assisting with benefit presentations.
• Collaborate with marketing agents and senior marketing agents to service local agents and member groups, including cross-selling coverage options.
• Assist with bond services and maintain working knowledge of KLC insurance programs.
• Provide backup support within the department and assist with special projects as assigned.

What We Are Looking For

• :High school diploma or equivalent with at least three years of experience in the insurance industry
• .Strong customer service, organizational, and communication skills
• .Working knowledge of employee benefits and health insurance administration
• .Experience with Applied Systems and Microsoft Word preferred
• .Ability to manage multiple priorities, meet deadlines, and work collaboratively
• .Health and Life insurance license required or willingness to obtain
• .Valid Kentucky driver’s license and ability to travel in-state as needed

.

You Will Thrive Here If Yo

• u:Enjoy helping members understand and navigate their employee benefit
• s.Take pride in providing accurate, responsive, and professional servic
• e.Value teamwork and cross-department collaboratio
• n.Appreciate variety in your work, from member support to open enrollment and special project

s.

What We Of

• fer:Hybrid work sched
• ule.Competitive sal
• ary.Thirteen paid holid
• ays.Employer-funded
• HSA.Paid health and dental insura
• nce.Participation in the County Employees Retirement System (CE
• RS).Employee Assistance Prog
• ram.Paid parental le
• ave.Adoption and foster care incenti
• ves.SNOO Ben

efit

How to A

pply:Please review the full job description on klc.org. To apply, please submit your resume, cover letter, and salary requirements. to ***email_hidden*** by 5:00 p.m. on Friday, August 21,

2026.