Marketing - Welcome Center Rep

Job description

A Welcome Center Representative is responsible for checking in Mini-Vac clients as well as support for manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.

Responsibilities include, but are not limited to:

• Greets owners who arrive for their update presentation.

• Keep track of the owner services representatives that owners will be sitting with.
• Data entry and Typing

• Upon completion of the Update, gift the owners.

• Reconcile the tours at the end of the day.

• Assist In-House marketing with their owner callbacks.

• Pre-gifting owners and non-owners when appropriate.

• Answering any questions from owners and non-owners concerning the Boyne Area.

• Address any special needs that owners and non-owners may have.

• Greet non-owners/ guests who arrive for their vacation.

• Go over qualifications with the guest.

• Supply guests with local information, and maps to the hotel and the surrounding area.

• Reconcile the daily inventory.

• Greeting Owners/ Non-Owners

• Gifting Owners/ Non-Owners

• Selling Golf/Ski Vouchers

• Gifting Inventory

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Experience:

• High school diploma or equivalent
• Client Services & Customer Support: 6 months (Preferred)
• MS Office

Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024.

If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW