Lead Cloud Engineer / L3 Support (SME)

Job Description

Role: Lead Cloud Engineer / L3 Support (SME)

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Location: North Chicago IL (Onsite)

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Salary: $120K

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Position Type: Full-Time

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1. Role Summary
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Responsible for L3 cloud platform support across Azure and AWS environments, ensuring stability, scalability, security, and operational excellence. The role includes troubleshooting complex issues, implementing changes, and driving continuous improvement.

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2. Key Responsibilities

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Cloud Infrastructure Management:

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Manage compute services (VMs, Kubernetes, Containers)

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Handle storage services (Blob, Disk, File, S3, EBS)

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Manage networking (VNET, VPC, Subnets, Peering)

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Data Protection:

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- Implement and manage Backup/Recovery solutions

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- Work with Azure Recovery Services Vault, AWS Backup, Cross Region

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Replication

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Landing Zone & Account Management:

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- Design Enhancement and support Landing Zones

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- Manage subscriptions/accounts, policies, and governance

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Networking Support:

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- Troubleshoot routing, VPN, DNS, Load balancing issues

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- Manage Application Gateway, Front Door, ELB

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Cloud Configuration Changes:

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- Execute infrastructure changes via automation/scripts

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- Ensure compliance with change management processes

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Preferred Skills

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- Active Azure Administrator (AZ-104) or AWS Solutions Architect – Associate

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certification.

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- Experience working in a Managed Services / CloudOps delivery model.

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- Familiarity with CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions).

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- Exposure to security and compliance frameworks (CIS Benchmarks, Azure Policy,

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AWS Config).

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- Understanding of cloud cost optimisation.

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Container Management

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- Manage and maintain containerised platforms (AKS, EKS, Docker), including cluster

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operations, orchestration, scaling, and CI/CD integration.

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- Troubleshoot container deployments, cluster performance, and scaling issues to ensure

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high availability and reliability.

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PaaS Support

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- Support and manage cloud-native application services including Azure App

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Services, Functions, AWS Lambda, and API-driven integrations (API

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Management, API Gateway).

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- Manage event-driven and integration services (Event Hub, Event Grid,

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EventBridge, SNS/SQS, Logic Apps) across Azure and AWS platforms.

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- Monitor application platform health, performance, and availability using native

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observability tools such as Application Insights, Log Analytics, and CloudWatch.

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3. Responsibilities

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- Own platform stability and architecture decisions

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- Lead major incidents and RCA discussions

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- Mentor junior engineers and guide teams

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- Drive automation and DevOps initiatives

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- Interface with clients and stakeholders

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4. GenAI Platforms:

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- Support Azure OpenAI & AWS Bedrock related workloads

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5. Required Skills

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- Strong experience in Azure and AWS core services

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- Expertise in networking and security concepts

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- Hands-on with Kubernetes (AKS/EKS)

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- Experience with Terraform, ARM, or CloudFormation

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- Scripting knowledge (PowerShell & Bash)

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6. Soft Skills

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- Strong communication skills

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- Stakeholder management

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- Problem-solving mindset

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Thanks & Regards

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Sumit Talekar

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Associate Manager – TA

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Rezolve AI Limited

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Add : 499 Park Ave, Suite 1003, New York, NY 10022, USA

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Contact : View phone number on ziprecruiter.com | View email address on ziprecruiter.com

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WebSite: rezolve.com